angelarY6757DH
September 5, 2023
I originally booked my reservation 4/3 and had problems from day 1, in hindsight I should have taken the $700 loss and walked away, but now I had a terrible experience and am out $3000. I booked a Pet Friendly Boo Boo cabin for a weekend in April (friday-sunday). At first, the discount promo being offered if booked by 4/2 which I was trying to do online was not working. I called the location and was told to pay the full rate and they would adjust it manually. When I called the next day I was told this could not be done, when I requested a manger they found a way to get it done. Unfortunately, my father became very ill and was hospitalized multiple times, we had to move the reservations a couple of times, so this discount became mute and was lost. We finally got the reservation moved to Labor Day weekend. When we arrived to our cabin, it was filthy, by the evening we had an ant infestation. I addressed it the following morning with the front desk around 10 am, they stated they would send housekeeping to dust and maintenance to handle the ants. I asked at the time do I need to be there since I have pets, I was told no, as long as the dogs were fine with people coming into the cabin. At 2 pm I checked on status and was told housekeeping was very busy and they hadn’t gotten to it yet. Then I mentioned that the bunk room the window unit installed wasn't cooling the upper part of the room, they stated a lot of ac units were broken and waiting on parts. I feel this is something that is known and should have been shared before arriving, some may not have a problem some may, but to just ignore the problem is not responsible. I later returned just before 5 before the front desk closed and was told that housekeeping did go back and dusted, but maintenance didn't go in as nobody was there that they stopped by at 2 and 3, when I was just at the front office at 2 and was told nobody had to be there. Susan the AGM came out to discuss with me and look at the cabin, she saw the condition explained the reasoning with ants and confirmed it was ok to spray inside, which I gave approval, she then stated she would get with maintenance as she saw how hot it got in upper bunk area with no operating ac unit. She then told me how many units have broken systems and that is why window units are installed. The parts are on back order. I do understand back order is out of their hands, but I was also most likely one of the first units checked in on the weekend and was given one of the worst cabins I believe with mechanical problems and dust. She went around and saw that housekeeping didn't dust recently and I asked about the foil blocking a window and she asked me did you not put that up. So not only was I lied to about housekeeping coming to this cabin, they expect me to believe that housekeeping cleaned this cabin and didn't take down foil that someone put in a window and who knows how long it had been there. The story has now been changed to housekeepi