We had visited Villa retreat in the second week of May 2024 and have booked a mini sun valley view room and a garden view room. Below is a detailed/lengthy review of our experience. Booking process : The booking process was very well ***aged and a smooth experience. Mr. Pradeep and Mr. Vinodh were very helpful and guided us well to book a room of our choice. Cancellation policy was also fair and straightforward. Our experience in accessing their website/communicating with Villa retreat and geeting our booking confirmed was a smooth experience. Location : Situated in Coakers walk, Villa retreat is very close to the main attractions to Kodai town Coakers walk is adjacent to Villa retreat and Bryant park is just opposite to the stay. The bus stand is about 3 minutes away and Astoria Veg restaurant is also a 3 minute walk. Rooms : The rooms are well ***aged and well laid out. The mini Sun valley view room has a steep climb down into the room and there are around 5 steps leading down to the room. The bathroom is very small and the mini sun valley view room, though provided with a good view and a spacious window, is small. The gardn view room is spacious and faces the garden and the valley beyond. Both these rooms are accessible after climbing a flight of staris (around 6-7). Elderly people may find this a bit inconvenient. Bassic toileteries and towels are provided in the rooms. Lighting can be improved in the Garden view room. The passages and the whole stay is lighted in the night - however, lighting can improve with at least one brighter light in the garden area and near the steps leading to the restaurant - we experienced rain and the stairs were slippery - lighting leading to the restaurant can improve. Hot water is available 24 hrs - note that the bathrooms are only provided with a fixed shower and no taps/buckets are available (they provide on request). Dining : Breakfast is served complimentary. Food is good and freshly prepared. A set menu is provided to the guests to choose from. However, service is very slow and preparation of items take a very long time. This is an area where they need to improve a lot. For the 2 days that we stayed there, we experienced a considerable delay in serving our order. The dining area is a small place with a seating capacity of about 15 in 2 small rooms - if the dining area is full, it feels a bit cramped. They also have a small functional fire place which is a nice touch to the dining area. Food is tasty, but on the pricier side. The portion size does not justify the price and can be reviewed by the ***agement. Warm/hot water is also served thoughfully and is of good quality (note : bottled water - 1 ltr/2 ltrs - are not available anywhere in Kodaikanal). Other facilities include a small lobby near the reception, a fairly good collection of reading material and a carrom board. Staff : the staff were very friendly and courteous and go that extra mile to help the guests feel comfortable. We were caught in a