When I booked a hotel, I didn’t read the reviews, so I just picked one. I didn’t expect to step on one that was discriminatory.
When I arrived at the hotel in the afternoon, there were no other customers at the front desk, and I was about to check in with my passport. A *** at the front desk saw me holding my passport and coldly told me to get it at the self-service machine. I originally wanted to do it myself, but I scanned my passport and had to register my address, so I chose any prefecture. If I have an address in Japan, do I need to get a passport to register? Another young staff member next to me saw something wrong with my expression and hurriedly ran over to help. As a result, even the staff member didn’t know how to operate this self-service check-in.
Then the climax came. This was a Japanese guest. The ***** immediately went up to complete the formalities with a diligent look on his face.
Of course I got angry and asked loudly in Japanese, why do I have to go to the self-service service? I thought you couldn’t do it manually! The younger guy next to me immediately took me to the counter to check in. The *** didn't say a word during the whole process and pretended I didn't exist. I just said to you, please explain to me, what exactly do you want to do, and after a while, I reluctantly apologized, with a look on my face that said I was right, I will dare you next time.
Can Ctrip please check carefully when choosing partner hotels abroad? Why would you allow a hotel like this to make money in China and engage in discrimination on this platform?
I will continue to write emails to its headquarters to complain, and will also inform Ctrip on Xiaohongshu and other platforms that it chooses to cooperate with hotels that discriminate against Chinese people.
Original TextTranslation provided by Google