This hotel is the worst thing about my trip to Yunnan! ! none of them! ! At first, I thought the new hotel would be very good and the decoration looked good. Because I wanted to play near Dianchi Park, I chose this hotel. However, my good mood for the trip was really ruined! !
The lobby is on the second floor, and then there is an elevator to the guest room. It is really inconvenient to drag luggage. The whole hotel is like a maze. The front desk had just started working, and a companion didn’t bring his ID card. The electronic ID card he used to scan the code for accommodation registration couldn’t be used. Then he kept waiting for the front desk to operate without knowing what he was doing. It took more than ten minutes and still no solution. I went to the swimming pool the next day and asked the front desk who told me that it opens at 9 a.m. There is no opening time posted at the entrance of the swimming pool. After arriving, I had to wait for almost an hour. I asked the cleaning lady of the gym on the first floor and she said that the door opens at 11 a.m. There was a person wearing work clothes. He said that the notifications he received were all at 11 o'clock, and that he would help us implement them, but the result was gone forever. Then I asked the front desk again, and the front desk firmly said it was 9 o'clock. The cleaning lady firmly said 11 o'clock. I was told to ask the manager to open the door, but I was really confused, so I don’t know what time the swimming pool will open. What was even more disgusting was that after checking out, I found a women's watch forgotten in the room, so I called the front desk at 10pm to ask if the watch was found in the room today (I clearly remembered it was on the sink). The front desk said to contact the housekeeping department, but the result was You didn't reply to me from 10 to 11:30 in the evening. Your hotel really never deals with guests' problems! ! ! I called the aunt who cleans the guest room and is now rushing back to the hotel to help me find it! ? As far as I know, all the hotels are full today, because I wanted to extend my room on the night of check-in and the front desk said there were no rooms available. So, could I ask my aunt to help me find a room where other guests have already checked in? ? Shouldn't you report something lost while cleaning to the hotel immediately? Shouldn't you call me right away? ? I'm really speechless. The value of this watch has reached the standard for reporting a crime. If your hotel really can't handle it, then I have only the legal right to protect my rights.
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