Guest User
August 20, 2023
The boss's service attitude was extremely bad. We checked in at around 11pm and after we had washed up, we found that the air conditioner in their room was leaking. As a result, the boss did not apologize at all and only told us to book another hotel and he would refund us in full. It was clearly their own equipment problem and we had to bear all the losses. He asked us to book a hotel by ourselves in the middle of the night without any compensation. Our request was just to ask the boss to book another hotel with similar conditions, but he refused to agree at first. It was only after we called Ctrip to complain that he booked another hotel, which was worse than the hotel we originally booked and cheaper. It means that I spent more money, the room conditions were worse, I didn't get a good rest, and I was still angry.
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