Guest User
May 24, 2024
Positive first, the beach is gorgeous, clean, plenty of room on it and the sea was clean and clear. Lovely area, nice bars and shops. Easy to get a bus to Salou and surrounding areas. We were checked in at Hotel 2. The room was clean, modern furniture etc. Not sure if the bedding was changed regularly and it states a kettle would be in the room but you had to hire one if required. The pool in Hotel 2 was extremely small and everyone packed in around on sunbeds practically on top of each other. The adult roof top pool was closed. The restaurant was chaos, huge queues, coffee machines barely working and the food was cold no matter what time you went in there. The waiting staff hovered around you taking your plate as soon as you put your knife and fork down. We were told we shouldn't sit at a four seat table as only 2 of us but it was the only table free, made to feel uncomfortable. Staff were mostly grumpy and unhelpful, a couple were lovely. No towel hire for the pool in Hotel 2 but was in Hotel 1, we were allowed to use the pool there which was still small but a little more area to place sunbeds. Was surprised to be told you couldn't go to the pool before 10am,people did, us included, they were still cleaning around a bit but in my opinion that should be completed earlier. Staff were the same as the other Hotel. Restaurant was same as Hotel 2, chaotic and cold food, places whipped away. Hotel 3 was closed, which I assume most of the photos to advertise came from, all the other photos were cleverly shot to project space and quality which wasn't the case and only Hotel 1 had a pool bar but not in use. The most accurate photos were of the spa facilities. We booked this holiday because the description of the whole place and the photos really sold it, but it is very underwhelming. The entertainment was average (apart from the Queen tribute, they were excellent) but none of this started until 10pm. Quite disappointing, we made it a good holiday ourselves anyway but won't book here again.