The staff were nice, the resort looks beautiful, it's easily walkable, and the rooms feel very homey. However, I was greatly disappointed that the boats and the pool were both closed. The boats were because of water levels due to lack of rain, which is of course something that can't be controlled. But the pool was closed for renovation for the first quarter of the year, and I expected it to be open for my stay, only to find out it was now closed for unexpected maintenance. Two key amenities of this resort were out of order, and all the resort could say was "we got shuttle buses to Riverside and Disney Springs." I tried emailing Disney about this seeing if there was anything they could do to make up for the lack of these two perks, but Disney guest services just said take it up with the front desk for extra assistance. Doesn't make me want to stay on Disney property again despite all the good things I could say about Port Orleans. I could've stayed at Pop Century or another resort off property and it may not have been too much different from what I got here.