Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Dec 27, 2025|Two Queen Room
Zuiaideyingzi
The hotel's location right near Toronto Pearson Airport is super convenient, especially with their shuttle service running every hour on the dot to pick up and drop off guests. Parking is available in the underground garage for $35 a day. The rooms are spacious and well-maintained. The front desk staff were very attentive and helpful. Definitely recommend this place.
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Price per night from:PLN 404
Posted on Dec 21, 2025|Traditional King Room
Guest UserFive-star amenities, overall pretty good, I slept comfortably. The only thing is there were no toothbrushes; mouthwash was provided instead. There are quite a few rooms, and it's generally quiet. The key highlight is its proximity to the airport, making it super convenient to get to T3.
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Price per night from:PLN 1,049
Posted on Nov 18, 2025
Guest User
It was a nice comfortable room but the hotel was a let down for us. First we needed to wait for 15 minutes for a check in with a small child in our arms at night, because there was only one receptionist who was also working as a cashier to a shop in the hotel and just prioritised the people leaving the shop instead of the coming guests. The thought of combining a receptionist and a cashier being a good idea is beyond me. The swimming pool was another let down. We booked it for the slide but in the pool we learnt our almost 5 years old daughter is too small for the slide. We offered we could slide with her, but it was also not allowed. We complained and literally nothing was suggested as a solution. Not even an apology. The posters for the slides are very misleading and when booking there was no information clearly visible that there are such restrictions for the slide, that is so eagerly advertised. All in all, this was the worst stay we have had for a while due to the incredibly poor service.
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Price per night from:PLN 402
Posted on Aug 18, 2025
Mister Stephen
I really enjoyed my stay here so extended it for another day. This hotel has great front desk staff that answer all questions and put me at ease. It has the perfect location for a quick exit, being beside the airport. The restaurant food is delicious. The room I stayed in was clean with airport views. It was quiet and extremely effective at keeping the light out for a great sleep.
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Price per night from:PLN 617
Posted on Jan 1, 2026|King Room
HNQ20061129I chose this place because I had an early flight the next morning. The room wasn't huge but was decent, the bedding was comfortable, and there was a fridge but no microwave. The male Korean staff member at the front desk was incredibly rude. He had a cold expression the entire time, as if everyone owed him something, and was very unfriendly towards Chinese people. My daughter's flight was canceled, so I was at the front desk trying to communicate with him, asking him to write down the location for the pickup car. He was very reluctant and pulled out a long sheet of text for me to take a picture of and send to my daughter. I asked him to just write the location, and again, he was very unwilling, just scribbled on the paper. I used a translation app, and he said something about needing to speak English if I came to Canada, all with a straight face and a bad tone! It was infuriating. Later, my daughter found the manager, who reprimanded the Korean staff member. Both the manager and the female staff at the front desk were very warm and helpful, especially the manager, who enthusiastically helped me sort everything out and arranged the room, which allowed me to go to the airport with peace of mind. That male Korean front desk staff member is completely unfit for his position.
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Price per night from:PLN 456
Posted on May 1, 2025
Jemel
We were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
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Price per night from:PLN 356
Posted on Apr 21, 2026|King Room
Guest Userhad a really pleasant experience overall. The service was friendly, professional, and attentive—staff were always ready to help and made sure everything was comfortable throughout my stay.
The facilities were clean, well-maintained, and met my expectations. Everything was organized nicely, which made the experience smooth and stress-free.
I also enjoyed the food—it was fresh, tasty, and had a good variety of options to choose from.
Overall, I’m satisfied with my experience and would definitely consider coming back again.
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Price per night from:PLN 258
Posted on Jan 18, 2026|Deluxe King Room
Guest UserService was good as always, quick easy check in and out with no complications. We always leave our vehicle there while traveling a week at a time, never had any complaints.
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Price per night from:PLN 315
Posted on Nov 16, 2025|Standard Double Room, 2 Double Beds, Non Smoking
tifeoluwaBuffet breakfast,neat environment and friendly receptionist. I love my stay and no regrets I stayed in for several nights
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Price per night from:PLN 356
Posted on Feb 4, 2026|Standard Queen Room
Tracey Johnson ACSCCPThe hotel was a little out of the way the shuttle didn’t turn up to where it was supposed to turn up to, so I stood in the freezing freezing weather for over an hour waiting for it once I got to the hotel. The Wi-Fi wasn’t working, but they did fix that for me. The room was clean and well appointed had everything in it. You need there was a really annoying beeping noise all night long kind of like a fire alarm chirping the reason I’ve marked this hotel down from five stars is because it’s been over a week and they still haven’t released the hundred dollar deposit on my credit card. Apparently this happens on a regular basis according to the other people’s reviews so now I’m looking at having to chase it up otherwise I would have stayed there again on my return to Toronto. If you know where to get the shuttle which is Pier 17 not pier 40 we’re all of the other hotels pick up. I’m sure it’s a lot more convenient to get here. Bed was very comfortable.
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Price per night from:PLN 337