"Hotel 30-35 minutes from the city center by metro. The rooms are small but clean, except for the carpet full of crumbs and other debris. The kettle, as well as the bathroom dispensers, are caked on. Clean sheets and a comfortable bed. The lobby and rooms are clean. The quality and price are fair. A supermarket, metro, and a few restaurants are within walking distance. Overall, a good stay."
"The room was next to the road, and traffic noise started as early as 5 AM. Make sure to request a room not facing the road when checking in. The windows were sealed shut and couldn't be opened, which made the room feel particularly stuffy and prevented air circulation. The bedsheets were yellowed and had small black spots. The phone cable wasn't plugged in properly, so the phone was out of order. The hotel staff were generally helpful; requests for toothbrushes and slippers were promptly fulfilled. However, the hotel bathroom didn't provide body lotion, which is quite unusual for a Western hotel. The hotel is located in a safe residential area in West London, but..."
"This hotel has been fully refurbished and is like new.The rooms are immaculately clean, thank you to whoever it was that did that for me.
My only gripe about the hotel is the pricing.
I was able to stay on a Monday for £67. Tuesday was £132.Ok I thought if you average it out 👍 Then I wanted to stay the Wednesday & Thursday too. This online price was in the region of £340 and when I asked at reception, I was offered a best price of £150 per night.
This was outside my budget.👎
So that was that, I moved accommodation to an Airbnb for £99 per night.
Shame really, I would have thought £100 per night for a single bed in Chiswick would have covered costs for the hotel, obviously not."
"Clean, comfortable room in a great safe and central location. Conveniently located a few minutes from the nearest tube. No breakfast available at this hotel, but plenty of cafes nearby. Very good value option, especially for the location. Staff were courteous and welcoming. Would recommend."
"We had a wonderful stay at the Premier Inn Chiswick. The room was clean, comfortable, and peaceful, and the breakfast was excellent. The staff were warm, welcoming, and made us feel completely at home."
"The deluxe suite was fantastic, and it even came with complimentary snacks. It had large windows, though the lighting was a bit dim. The only minor issue was the soundproofing; I could faintly hear conversations from the next room."
"The hotel is located a bit down an alley, which surprised me at first as I thought it was on the main road. The room was spacious enough for two suitcases and the air conditioning was excellent. However, the bathroom was quite old with peeling floor tiles. Breakfast was very basic, but it was included in the room rate so I didn't pay extra. The location is excellent; it's easy to find food, there are many supermarkets, and very affordable restaurants. You can even buy food and eat it in the lobby. At first, the area might seem a bit intimidating due to the casinos and bars, but there's nothing dangerous. Overall, it's a great location at a good price."
"The hotel staff were helpful, and the facilities were well-equipped with a clean bathroom. There's a supermarket nearby, which is very convenient. It's also super close to the subway station, making transportation a breeze. Plus, the breakfast spread was varied and delicious!"
"I recently stayed at your hotel for three nights. Although the hotel itself was generally fine, the check-in process and communication from the reception team were extremely disappointing.
I arrived at approximately 2:50 pm and was told that my room was not ready, despite the hotel’s website stating that check-in begins at 3:00 pm. A member of staff told me that housekeeping would prepare the room and that it should be available within ten minutes. However, I was left waiting at reception with my children for around 40 minutes.
Later that evening, when I returned to the room to take a shower, I found that the shower drain was blocked. I repeatedly tried to contact reception using the telephone in the room, but no one answered, even after several attempts over approximately ten minutes. To make matters worse, I was charged £1.95 at check-out for trying to contact the hotel’s internal service after being unable to reach reception.
I therefore had to go downstairs from the ninth floor to speak to a receptionist in person. A member of staff promised that the shower would be repaired the following day. I asked him to make a note of the issue because I would be busy the next day. However, he assured me that he would remember everything and that there was no need for me to remind the reception team.
Overall, the poor communication, long wait at check-in and unresolved maintenance issue made my stay unnecessarily difficult. Unfortunately, based on this experience, I would not choose to stay at this hotel again."
Very Good
386 reviews
8.5/10
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9.0/10
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BBertBenThis hotel is pretty good for the price. The room size was just right, and the staff were very friendly. We arrived around 11 AM, and they allowed us to check in early, which was great. The breakfast had a lot of choices and is worth trying.
The only two downsides are: if you walk from Whitechapel, that area feels a bit messy and smells quite strong. Also, the kitchen is really small, but it seems like most Aparthotels in Europe are like that.
GGuest UserGreat location near Canary Wharf. Room was well appointed and modern and staff were great. Even had a nice view. not sure I'm much of much of a fan of the hotel lobby's decor - it looks like they have tried to reflect Canary Wharf's former life as a dockyard and gone for an industrial vibe which I feel makes it look a bit shabby, but other than that everything was excellent.
KKL@@Great place to stay very local to tube. All the staff were very polite, friendly, attentive and kind as well as maintaining professionalism. Breakfast had a good selection, however I like the light option but one can clearly enjoy whatever they wish. I slept very well. The rooms were spacious with Aircon and as a bonus I couldn’t hear anyone from other rooms. I would definitely recommend ROCKWELL to others and I would stay here again. Thank you for my stay!
GGuest UserGreat location for Piccadilly and the London sights. Breakfast was also fabulous. Staff at the hotel go above and beyond. Special thanks to Radi Dimiatrova and Kariny Cazuza for their careful preparation of our room for our arrival. This was a reunion for me and my daughter and it was a great surprise. Thanks to all the hotel staff who looked after us during our stay and for the bar staff for looking after us with Negronis one night in the piano bar!
GGuest UserThis was the first hotel for our family's UK trip. After much deliberation, we chose this Holiday Inn Express which is quite close to the city center. The location is excellent, with easy access to the subway, buses, and trains. The hotel maintained the consistent quality of the Holiday Inn brand. We were also lucky enough to snag a group deal that included parking and some meals. A special thank you goes to Christina, a kind and patient lady who speaks Chinese. Due to the high demand for rooms on the weekend and our first-time use of a Ctrip hotel group coupon, the check-in process was a bit convoluted, but the final outcome was very satisfying. Our family left London happily to begin the next leg of our journey. BTW, we encountered many odd Indian guests; whether it was in the cramped elevator or at the popular breakfast buffet, they all exuded a strange confidence, as if they owned the place. I wonder who gave them that idea 🤔🤔🤔
JJo WarawutIf you're staying here, you'll find the price reasonable, under 10,000 baht per night, especially since it's in Zone 2. Most places further in are over 10,000 baht. The hotel is clean and the service is standard. We requested two connecting suites for our daughters, and they had a sofa that converted into a bed. The furniture might look a bit dated because the hotel is old, but many things are clean and new. I liked the new Nespresso capsule coffee machine with complimentary large capsules. The tea here is also good. The bathroom has a bathtub with good water pressure, and the shampoo and conditioner smell nice. The only reason I didn't give it five stars is because it's a bit old and the mattress isn't very soft. But overall, it was a comfortable stay.
BBoYanboThis is a 'decent' hotel. Yes, that's the word. The facilities aren't brand new, but the mattress in the room is still comfortable, the towels are still soft, the toilet paper is still thick, and the hygiene standards are consistently good. The breakfast is a classic English breakfast, meeting the expected standards for a four-star hotel. The location is excellent, situated in a wealthy area of London with very convenient transportation; the subway station is right next door. And the price, especially during the off-season, offers fantastic value for money. Backed by the Millennium Hotels Group and Singaporean capital, it's surprisingly good – the hotel's own restaurant serves authentic wonton noodles and Hainanese chicken rice! Plus, guests get discount coupons! If I had to summarize in one sentence, I'd say this is a well-managed, old-fashioned but not outdated hotel.
AAnonymous UserIt was great stay in Berjaya Eden! I personally live the vibdes. It was walking distance to Bayswater station and Queensway St.
It also easy for you to find the halal foods. Its everywhere and easy to access!
This is my second time to stayed here. The staff was really good and polite.
Eventhough the room that i choose was a little bit “not so spacious” but its ok as long as it walking distance from one to another.
Will repeat?? Of course YES!!
AAnil ShewakramA memorable hotel stay seamlessly blends comfort, exceptional service, and local charm. The experience begins with a warm, efficient welcome that immediately washes away travel fatigue. Inside the room, pristine cleanliness and thoughtful design create a personal sanctuary, featuring a plush bed and modern amenities. Delightful surprises, like a stunning window view or complimentary local treats, elevate the atmosphere. Exceptional hospitality shines through attentive staff who anticipate needs without intruding. Dining experiences, from a vibrant breakfast buffet to artisan coffee, celebrate regional flavours. Ultimately, a perfect stay transforms a simple lodging choice into a relaxing, unforgettable highlight of the journey.
GGuest UserEven though it's far from central London, it's about a 15-minute walk to the tube station, and there's a bus stop right outside with frequent services. The hotel is basic, but for the price, it's excellent value for money. I would definitely stay here again. Breakfast is an extra £5.99, and it's absolutely worth it compared to prices in the area. The room was small but functional, with a new bathroom. The only minor issue was that when we arrived at Britannia Inn, they directed us to another hotel (Park Hotel) from the same group, about 500m away.
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