Hotels near The Brook, Southampton

The check in process was very easy, just took us some time to find the place because we thought it is separated from the pub but the reception is actually right in it so just walk straight in! Room was very cozy and equipped, very thoughtful to provide us with all the basic amenities plus additional items such as water, beer, milk, chocolate, coffee for coffee machine and even a postcard! Staff was really friendly and helpful as well. The breakfast was also really amazing - you get to choose a main and a drink from their breakfast menu on top of a mini buffet spread that offered some really good pastries, salamis, cheese and more, so be sure to leave some extra time in the morning to enjoy it! However, there was a club opposite the place that was opened slightly pass midnight when we were there and if you're a light sleeper be sure to pack some ear plugs to go to sleep early. One of the corners of the wall also had a slight mold issue because the condensation from the bathroom must have caused that in the long run but it shouldn't be a huge concern though it will be nice if that gets fixed!

The hotel do not make it clear that you have to pay for the swimming pool each time you use it. When you have children who are expecting to swim, this is simply not good enough. When booking it clearly says there are leisure facilities, including a swimming pool. It was only when checking in that we were told you had to pay £5 per person! We booked a ‘golf view’ room. When we arrived in the room there was a view of a bush, tree and bins with golf buggies in the distance come the morning, hardly a golf view in our opinion. Very disappointed children who were excited to be able to see a fairway! Breakfast was massively understaffed. The two staff members working were working very hard but with a full hotel, there should have been more staff working. It took far too long for glasses to be topped up to use for juice and the pastries ran out and were not replaced in time for us to eat. All staff members were lovely and worked hard but I feel management need to act upon previous reviews. We were told that the golf view issue was historical and an issue with Trip and how they advertise but if this was the case, why had nothing been done to address it? We were offered a drinks voucher as compensation but we refused as we had already purchased our non-alcoholic drinks for the evening. Perhaps not the best offer for a family! We asked if we could have our swim paid for instead and were told no because the leisure facilities were separate to the hotel??

We have stayed at the Leonardo Royal Grand Harbour Hotel for the third time and continue to enjoy consistently wonderful experiences. The hospitality is outstanding, with special thanks to Emily at the front desk for her friendly and professional assistance. The room was clean, the bed very comfortable, and breakfast offered an excellent variety, supported by attentive staff. A special mention to the lovely silver-haired gentleman with glasses for his exceptional service. Highly recommended. Will surely comeback. Thank you.

Friendly service by everyone we met. Ladies on reception took special care of my 2 year old when we entered and gave her an Easter colouring activity whilst we checked in. Rooms are basic but ok. Bed is huge and very comfy. Air con doesn't circulate very well at all, under it, freezing, in the bed I'm boiling. Also what's the deal with no fridge in the room? Restaurant is ok, bit over priced for what it is really and it was a sunny day and so, so so hot.its only April and I was sweating! Could do with some air con or circulating air in there. Nice location though, if your a cricket fan you'll love it and opposite a golf course so nice view that side too. Have stayed before and will again

Hotel was clean and friendly and beds were super comfy. Would definitely stay again

Honestly, I have been to many hotels around Birmingham and London, and I also work at multiple hotels as security. I have seen how they are from inside and outside, but trust me, this five-star hotel truly won my heart. The moment I entered, it gave me an old-fashioned feeling. The furniture was amazing, and the view was breathtaking. The ability to play YouTube and watch movies added an extra layer of comfort to my stay. The hotel’s location is incredibly convenient. Opposite the hotel, there are many food shops, and we went around 7:30 PM for food, which I thoroughly enjoyed. McDonald’s is just two minutes away, and a beautiful beach side is within a five-minute reach. The combination of luxurious accommodation and strategic location makes this hotel an absolute gem. Overall, my experience was extraordinary. The five-star hotel exceeded all my expectations, and I’m definitely booking this hotel again in the future. If anyone is interested in a truly remarkable hotel experience that combines classic charm, modern amenities, and a perfect location, I highly recommend visiting and seeing this exceptional hotel for yourself. It’s not just a place to stay – it’s an experience that will create lasting memories

Lovely hotel, beautiful grounds. Feels like you're well outside Southampton but are only 15 mins away. (Daughter in Uni there) Room was nice, we had exec but this isn't worth it to me. It only gives you a better coffee machine and we weren't in the room enough to use it. Save the £20. No lifts so cases up to the third floor was a bit of a pain. If you're waiting for a ferry and have lots of cases then this could be an issue. We saw a few people struggle with this. Breakfast was good, staff very friendly. We didn't eat there in the evening, burgers and chips sort of menu but the nearby pub, Chilworth Arms was really good. The pool is great, small (16m) but very nice with jacuzzi, steam and sauna. Towels provided. Staff very friendly. Pool surrounding has quite slippery tiles though. Leisure facility is a bit away from the hotel, only 300 hundred meters from the hotel front but enough to need an umbrella if raining. All in all, a good value pleasant hotel. Much cheaper than Leonardo's in Soton and still close to Uni etc.

Booked hotel just for a night in order to spend the day at Beaulieu the following day. Hotel room was clean and staff had accommodated our request for a cot with the room being spacious for our family of 2 adults and 2 young children. Amenities are basic but for our stay it was perfect. Those wanting to stay for longer may find the amenities a little limiting. Parking is included with the stay which is helpful however noting a quirk is that if you want to charge your EV/fill up on petrol or happen to drive your car next door for drive through food/small purchases, you technically need to exit the roadside services and drive away from the location before turning back down at the nearest junction, a round trip is approximately 15-20min. There is a one way system in effect. Quieter periods may allow you to quickly get back without causing any issues. Staff were friendly and welcoming. There is also a voucher for £10 to use at the service station available for £7.50 for hotel guests at the hotel reception desk which is handy.

I will never stay there again , never stay any where with no reception. I turned up and there was nobody there to open the door. I knocked and after a while another guest let me in. I called the manager who took ages to answer the phone and did not believe me, she eventually accepted and refused to let me have a door pass I thought I will sleep in the kitchen, but after a while she sent me an email asking me to send in a passport photo as ID and finally I got the door pass. I will stay in a hotel next time this guest house is a waste of time.

The hotel is in a great, quiet location and it is a very beautiful building. The room was clean and pleasant, but it wasn't quite what I expected. Through Trip I thought I had booked one room up from the smallest option, but alas turns out I had not! The bed was also advertised as a standard double, it definitely is not in the smaller rooms, it is a small double, and this made sleeping for two a little uncomfortable. The room was also very hot even though we turned the radiator off and had the window open all night but I think this is just due to it being an older building, heat rises etc. The pool room really needs TLC. It is very overlooked and we felt really lets the hotel down. It's shame as it's a lovely space - even a quick lick of paint would bring it back to life if money doesn't allow for larger maintenance. Staff were all very friendly, especially the two we were served by in the restaurant for dinner. The food was okay but a little over priced but the service made up for that. All in all for a quick overnight stop it was fine.