Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jun 29, 2026
GintsukiI’ve been to Hanoi a few times and hotel service here is generally good, but Solaria truly stood out for us from the moment we stepped in, all the way to when we left and were warmly sent off by the porter. The level of service was impeccable. The hotel itself was excellent, cleanliness, welcome drinks, snacks, and overall comfort were all on point. Everything felt thoughtful and well taken care of.
A special shoutout to two wonderful staff members who made our stay even more memorable:
1. Daria: During breakfast, we asked about the special chili salt powder served with fruits (it was amazingly tasty!). Daria not only explained where we could get it from a local mart, but also thoughtfully packed some in a container for us to bring home. Funny enough, we loved it so much that we bought fresh mango that same night and finished everything immediately!
2. Lily (Reception): We would like to give our heartfelt compliments to her, who assisted us from our first day to the last. She brought us on a room tour, polite, friendly, and answered all our typical tourist questions with ease.
As we had requested a high floor, we were assigned one of the highest floors in the hotel. Lily thoughtfully informed us that the restaurant is located right above and operates until 10pm, so there might be slight noise until then. She checked if we were light sleepers and offered us the option to change to a lower floor for the remaining nights if it became an issue. The next morning at breakfast, she personally checked in with us again regarding the room, and it turned out to be perfectly fine for us, we didn’t notice much noise as we were still awake around that time.
Since this was our anniversary trip (which I had indicated in the hotel remarks), our room was beautifully decorated with towel-shaped swans and rose petals, a really lovely touch. The next morning at breakfast, after our meal, Lily came by and presented us with a specially made coconut pandan pudding dessert. She shared that it was prepared for us today as we seemed a little tired from traveling the day before.
During breakfast as well, Lily brought up about our request with housekeeping team for a firm pillow from the night before. Although we were initially told only one type was available, she took the initiative to explain and said she would try to source one for us. That very night, I received a firm pillow, truly thoughtful service. Lily also helped us plan our travel time to the airport, offered to assist with booking the hotel spa via her personal contact, and gave fantastic local food recommendations like cháo sườn with quẩy and rượu (sadly the shop was closed when we arrived, but it’s definitely on my list for my next trip to Hanoi).
What really stood out is how Lily picks up on small cues and chooses the right moment to communicate, making everything feel very natural and personalized rather than forced. There was even more she helped us with along the way, always attentive and proactive, which really made a difference to our stay.
To top it all off, during checkout, we were gifted local souvenirs, Trung Nguyen coffee drip filter and coffee powder, which was such a lovely and thoughtful gesture. Overall, an outstanding stay. Highly recommended, and we will definitely return on our next trip to Hanoi 🩷
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Price per night from:PKR 27,673
Posted on Jul 26, 2026|Premium Double Or Twin With Old Quarter View
Guest UserWhen we arrived at the hotel, we were warmly welcomed by a lady at the reception. She took the time to sit down with us and shared recommendations on places to visit and things to do in Hanoi, which was a thoughtful and pleasant start to our stay.
Unfortunately, our first impression of the room quickly changed. As soon as we entered, we noticed that one of the curtain blind hooks had come loose. We brushed it off, thinking it might just be an isolated issue. However, things only got worse as we continued inspecting the room.
In the bathroom, the shower head was loose and water was leaking from the connecting pipe whenever it was turned on. There were also black specks of dirt or dust inside the bathtub, making it feel unclean. The biggest concern, however, was the towel rack. It was literally half-detached from the wall and hanging at a noticeable angle. This wasn't just a maintenance issue—it was a serious safety hazard. If it had fallen on a guest, the consequences could have been severe. It's disappointing that such an obvious issue was overlooked before assigning the room to guests.
Another letdown was that the handheld shower for the bathtub had been removed, leaving only the fixed shower head. It made the bathroom feel incomplete and inconvenient to use. Instead of relaxing after checking in, we found ourselves inspecting the room for faults. It honestly felt as though we were the hotel's maintenance inspectors rather than paying guests.
As it was already close to midnight, we headed down to the reception to report all the issues. A male receptionist attended to us and listened to our concerns. However, the only solution initially offered was to move us to another room the following day. While we understood that it was late at night and room availability might have been limited, we felt some form of compensation was reasonable given the time we had spent dealing with these problems instead of enjoying our stay.
Eventually, the hotel upgraded us to a family room. The room was much more spacious, with a separate living area, comfortable seating and a large bed, which we appreciated. However, another issue soon became apparent—the air-conditioning. Even after setting it to 16°C, the room still felt as though it was around 25°C. It was far from comfortable. In the end, I moved to sleep on the cushions in the living area because there was a ceiling fan overhead, and it was noticeably cooler there than in the bedroom.
To make matters worse, the breakfast selection was rather limited. While the food was fresh, the variety was lacking and the spread felt quite basic. It leaned more towards a simple, healthy breakfast rather than the standard you would expect from a hotel that markets itself as offering a more comfortable or premium experience.
What made the experience even more disappointing was that this hotel had a **5-star rating on Trip.com**, which gave us high expectations before booking. Based on the reviews and rating, we expected a well-maintained room, comfortable facilities and a pleasant stay. Instead, what we experienced was the complete opposite. The numerous maintenance issues, safety concerns, poor air-conditioning and average breakfast simply did not reflect the quality that a highly rated hotel should provide.
Overall, while the staff were polite and welcoming, the poor maintenance of the rooms, lack of attention to detail and underwhelming facilities made our stay disappointing. The hotel certainly did not live up to the expectations created by its 5-star rating on Trip.com. Unless significant improvements are made, I would recommend thinking twice before booking this hotel.
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Price per night from:PKR 23,260
Posted on Aug 6, 2026|Classic Double Room With Internal Window
Guest UserVictor Metropolis lakeside hotel & rooftop bar is a stunning architectural masterpiece blending mid-century modern design with sustainable luxury, offering breathtaking views of the lake and skyline. Our room was beautiful, modern and large, featuring floor-to-ceiling windows that framed the sunset perfectly. The rooftop bar served craft cocktails with locally sourced ingredients, and the terrace was the ideal spot to unwind after a day of exploring the city.The staff was exceptionally attentive, ensuring every detail was perfect. We especially loved the complimentary breakfast featuring local delicacies—a delightful start to each day.
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Price per night from:PKR 13,569
Posted on Apr 24, 2026
MrsGhoulia
Stayed at Hoa Hoang Hotel for 3 weeks.
Service:
1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with.
2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits.
3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days.
4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting.
5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online.
6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great!
Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star.
According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.
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Price per night from:PKR 3,588
Posted on Mar 18, 2026
Ivonnie
OMG, i feel like this hotel is the best hotel I have ever stayed so far. I need to shout out to especially the staff, omg, they are so friendly and the best. They can speak proper English and very helpful. They are just one text or call away whenever you need help. My family and I stayed at this hotel for a few nights at the family room. The room is a bit smaller than I expected but it is very clean and has all the necessary things for your trip. The brekfast is nice as well. I am personally grateful to Jimmy, Tam and John for all the help. When I come back to Hanoi, this is gonna be the place I will be staying again.
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Price per night from:PKR 8,826
Posted on Jul 23, 2026|Standard Room
Great destination. Keep up the great travels.🏨 22Land Residence Hotel & Spa Hanoi — A Hidden Gem with Local Soul
The Vibe:
If you're the type of traveler who wants to feel Hanoi rather than just sleep in it, this place hits differently. Tucked in the Cầu Giấy area (Nguyễn Đình Hoàn Street), it's not smack in the Old Quarter chaos — and honestly? That's the pro move. You get actual sleep, real space, and a taste of how locals live, while still being a quick Grab ride from all the action.
What I Loved:
🛏️ The Rooms Are Actually Spacious
Most Hanoi hotels in the Old Quarter feel like glorified closets. Here? My room was around 30m² with a legit balcony, city views, and — crucially — soundproofing that actually works. After a full day of motorbike dodging and street food hunting, coming back to a quiet room with a comfy bed and proper air-con felt like a luxury I didn't know I needed.
💆 The Spa & Sauna Are Non-Negotiable
Here's my hot take: book a massage for your first evening. You've probably just flown in, your legs are jelly from the plane, and your body clock is screaming. The in-house spa and sauna will reset you. I did a steam session followed by a massage and woke up the next day actually feeling human. Way better value than standalone spas in the tourist zone.
🍳 Breakfast That Doesn't Suck:
Free breakfast buffet with a mix of Western and Vietnamese options. Pro tip: skip the generic eggs and go for the phở or bánh mì station. Starting your day with a proper Vietnamese breakfast sets the tone for food adventures later.
The Photos Tell the Real Story
Your shots say a lot — the street-level coffee culture, the temple visits, the lakeside walks (that looks like West Lake or Hoàn Kiếm!), and that modern glass tower peeking through the trees. This hotel puts you close enough to all of that without the Old Quarter price tag or noise tax.
Pro Tips from Someone Who's Been There:
1. Getting Around: Download Grab before you land. The hotel is about 20 mins by bus to the Old Quarter/Hoàn Kiếm Lake area, but a Grab bike is cheap, fast, and honestly part of the Hanoi experience.
2. Airport Transfer: The hotel offers paid airport shuttle, but if you're arriving during off-peak hours, a Grab from Noi Bai Airport is around $10-15 and door-to-door. During rush hour? Take the hotel shuttle or book in advance.
3. The Gym is Small But Mighty: Don't expect a full fitness center, but it's got the basics. I used it at 6 AM before the heat hit, and had it to myself. Perfect for working off all that bún chả.
4. Explore Cầu Giấy: Everyone rushes to the Old Quarter, but the neighborhood around the hotel has legit local eats. Walk 5 minutes and you'll find street stalls where nobody speaks English and the food is chef's kiss.
5. Soundproofing is Real: If you're a light sleeper, request a higher floor room away from the street. The hotel does a great job with noise, but Hanoi is Hanoi — higher is quieter.
The Honest Truth:
Is it perfect? No. It's not in the postcard-perfect Old Quarter, and if you want to stumble out of your hotel straight into night markets, this isn't that. But if you want space, quiet, a legit spa, and way better value for money — plus easy access to everything via cheap rides — this is your spot.
The staff were warm, the rooms were clean and modern, and after three days of exploring temples, lakes, coffee shops, and hidden alleys, I genuinely looked forward to coming ”home” here.
Would I stay again? In a heartbeat. Especially if I'm staying more than a night or two and want to actually rest between adventures.
Safe travels and eat all the bánh cuốn! 🍜
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Price per night from:PKR 6,764
Posted on Nov 24, 2025|Executive Double Room
SamHakosemThe hotel is a nice small hotel , but it’s a bit old and the maintenance is poor , clean ? Not very , but ok . The breakfast is small but the quality is cheap .
Would u stay there again ? NO ! The reception staff is very nice and very helpful . The location is ok about 2 km from the lake and the old part of the city .
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Price per night from:PKR 7,217
Posted on Aug 22, 2026|Family Room
Guest User
The hotel's location is good and was quite easy to find. It's close to many attractions.
There's an elevator, so you won't have to lug your suitcases up the stairs.
The hotel is small, with about 3 rooms per floor.
At least one English-speaking staff member is available at the front desk, so everything can be explained. They are very friendly, polite, and professional.
The free buffet breakfast has a rather limited variety and isn't refilled by the chefs if it runs out, so it's best to go right at the beginning while everything is still available. The coffee and tea are lukewarm and run out quickly.
The room was clean and spacious enough.
There's a free daily cleaning service. If you hang the 'do not disturb' sign on your door, they won't clean your room.
Before check-in, we signed an agreement acknowledging our responsibility and obligation to compensate for any damages. After check-out, we were asked to wait 5 minutes while a staff member went to check the room's condition, and only then were we allowed to leave.
The bed was huge and soft.
The shower had somewhat weak water pressure and required some adjustment.
There was no window in the room, however, one of the walls was made of glass and overlooked the hotel's reception hall. This made the room incredibly noisy starting from 5 AM, as all conversations at the reception desk could be heard. It was simply impossible to sleep.
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Price per night from:PKR 7,259
Posted on Feb 24, 2026|Deluxe King Room
Anonymous UserI’ve chosen this place because it was close to the airport. The first thing is I assumed that because it’s close it’ll be really easy to get there after arrival, but actually taxi drivers don’t want to go there because for them is better to get more money from the trip to the city center then driving you for five min to this hotel. Then after finally arriving the staff that will meet you won’t have any hint of a smile on their face and will treat you like you’ve pissed them off only with your disturbance of their peace, the morning shift by the way was exactly the same. The room itself was ok, just as I assumed by the pictures but with the closer look you can see that lots of breakage and damaged stuff in the room
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Price per night from:PKR 7,259
Posted on Mar 4, 2026
-愛
The room was clean and didn't smell like smoke. The only inconvenience was the lack of an elevator, but otherwise, everything was fine.
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Price per night from:PKR 2,928