After finally catching up with Sunday, I can sleep in late the next day. As a result, the waiter knocked on the door at 7:50 early in the morning. As a result, someone in the room left. I didn’t call the front desk first to go to bed, but the front desk called instead and asked my husband to check out. . What's wrong? No, I hung up the front desk phone and couldn't sleep anymore. I could only get up to wash and eat, and then go downstairs and check out impatiently. People call you to check out in advance, and you are still numb. . When I asked at the front desk downstairs, I said there was someone who was coming up after 10 o'clock last night. The front desk asked me how many people were in the party? I told them that they were alone, but fortunately that person didn't knock on the door at night. After understanding the process, the front desk did nothing but apologize.
I was planning to stay another night on Sunday night to increase consumption income for the people of Lankao. I have a modest effort. Let's take a look at this situation.
This incident reflects that the hotel management is messy, and the public relations ability is also extremely poor. For such a serious mistake, there is no way to make up for such a simple apology. The service can only give a bad review, and I hope the hotel will draw lessons from it in the future.
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