Such a very disappointing and disgusting hotel. The service was horrible considering that the first room (233) I was staying in was a king size suite so it was very big but there was two different occasions where there was a huge spider in the sink just crawling around and another time with a roach crawling around and either dead roaches or eggs on the floor under the sink in the bathroom. Went to the front to tell them about this problem and was moved to room 330 where the room was supposed to be “renovated with all new things” is what I was told. The room was a downgrade considering it was two queen beds and it was a lot smaller, and it was just my boyfriend and I on this trip. As I am packing up my things from 233 to 330, I am struggling to open the door, it was flashing green but you had to hit it with your shoulder in order for it to open. Finally get it open and enter the new room, there is black pieces all over the bed, a couple of red/orange stains and candy wrappers on the floor. The room didn’t look new or renovates, the beds were obviously smaller so it was difficult for two to sleep on that one bed. I complained again to the front about the door and the mess on the bed as well as the floor and get asked if I want to move again but that I’d have to wait because they were waiting for people to check out. At this point I feel like every room is going to be disappointing and I don’t have time to be waiting around for another room as I’m on vacation and trying to do the most I can with my time there. The black stuff on the bed was coming from the air conditioning unit and it was very much nasty, full of pieces of dirt that were just blowing out onto the bed. The lady at the front said that she would note things down and have her supervisor look into it. She asked for my number and even mentioned that the supervisor would be there on both Sunday and Monday morning after 6 AM. I called both days before noon and the supervisor was not available (Sunday) and not going to be showing up until the afternoon (Monday/today). She also said she would have someone go in and change the filter of the AC unit. Let two days pass and the AC unit was still blowing things out on the bed and filter was NOT changed. I did look into staying someplace else but hotels.com showed 95% of hotels in LA/ Hermosa Beach area were already booked and prices were over $349 a night. If I knew how bad it was going to be when I booked it, a long time ago, I wouldn’t have stayed here. Please do not stay here, I advice you to look somewhere else because this place kept disappointing more and more each time. I checked in on Wednesday the 12th and checked out on Monday the 17th. Spent the worst five nights in this place where the supervisor can’t contact me after calling three times, going to the front desk six times and even having to contact corporate because of the disappointment and bad service this place had and the lack of customer service the supervisor and staff has
116 Reviews