Pictures are deceptive. We arrived Sunday evening around 7 p.m. I think we were the only people booked. We needed a handicapped room for our elderly parents who have difficulty with tubs and stairs. We were directed to a room but on arrival, we found the air didn't work and the beds looked like someone had been laying on them. The bathroom had dirty towels and an unflushed toilet. The front desk person was kind but informed me they didn't have any more "clean" rooms on the first floor except for a room with known issues that she did not recommend. We managed to get my parents up the stairs since there was a no-refund policy when purchasing through *******. That room was not much better than the first room. The air worked a little better. The only thing keeping the door shut was the bar lock. light bulbs were burned out and outlets didn't work. The TV was on when we walked in. I pulled back the covers on the bed to find nasty dirty sheets. By this time, I am just ready to clean my own room which we did. We called the front desk and the front desk person was again very kind and brought us two sets of sheets that smelled clean but were very stained. We should have asked for towels since there was only one towel and one washcloth but there was no way I was going to get in that tub so it didn't matter. Again light bulbs were burned out and an outlet by the bed did not work. The furniture is dirty and stained, dust on everything, sticky & nasty. Not worth a star. AVOID THIS HOTEL.