Turned up at 14:30 only to find reception closed and a note on the door showing what number room we were in. Go to the room only to find another couple in there. Called reception they were half an hour away. Arrived & spoke to the couple in what was meant to be our room, mixed communication, we get asked if we would take their room instead because “all the rooms were the same”. I had paid for an upgraded room in my booking but felt I didn’t get that. The room smelled, carpet was stained, woke up to things crawling on us & a spider coming down from the ceiling fan. Room very outdated & run down.