Anonymous User
September 18, 2023
Dear hotel management team,
I have to express my disappointment and heartache about my miserable experience at your hotel. As a self-confessed traveler who values the environment and comfort, I can't say enough about how troubled I felt during the horrible night I spent at your hotel. Here is my description of this harrowing experience:
First, let me describe the moment I arrived. When I opened the toilet door, I was stunned by the dirty smell. I was looking forward to a clean and fresh room, but contrary to expectations, the bathroom, toilet and even the towels for washing my face were dirty. This makes me deeply concerned about the sanitary conditions of your hotel.
However, what I find most unbearable is the noise pollution that cannot be ignored. As night fell, the sound of music, laughter, and television came from the hallway and adjacent rooms throughout the night. I looked out the window anxiously, only to find that the window sealing performance was not good, and the sound of conversations outside rushed into the room, exacerbating my irritability and inability to sleep.
Finally, for a hotel in such a poor environment, I didn't expect much from the air conditioning. However, even with my lowered expectations, the air conditioning was still a letdown. I opened it, only to be hit by a dusty and peculiar smell. The air conditioner couldn't regulate the temperature at all, so I had to rely on the open window to get some fresh air.
All in all, it was an unbearable experience for me to have a terrible stay at your hotel. I firmly believe that the hotel market is highly competitive and service and environmental quality are important factors in attracting customers. I sincerely hope that your hotel will take the issues I mentioned seriously and take measures to improve service quality and environment. I believe you will adopt my suggestions and work hard to provide more guests with a satisfactory stay.
Thank you for taking the time to read my comments and suggestions.
Sincerely,
A guest who empathizes with poor service and poor environment
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