The hotel address on Ctrip's navigation wasn't even the lobby; the main entrance was closed. We had to go around to the back entrance to ask for directions and find our way in. When I called the front desk, they couldn't clearly explain where to go. I told them I was at the Wyndham, and she said she didn't know where that was. I've never encountered such incompetence.
The hotel's hygiene is concerning. The bedding had stains, and even after asking them to change it, the new one had stains in the exact same spots. It made me wonder if they even changed it at all. The bathroom exhaust fan was incredibly loud, like a construction site. And it took a ridiculous minute for the hot water to come on.
The shuttle service was a hassle; you had to text or call to arrange it. It rained these past two days, and we had to wait a long time. One time, I went downstairs and happened to catch the shuttle, so we got on. It was pouring rain, and I asked the driver to take us to the charging station, but he refused, saying he had to take other guests. Are we not guests too? He said he had to drop off the guests at the front desk first, and then take us, which would involve a really long detour. But the charging station was only 50 meters further, barely a detour at all. I have no idea what that driver was thinking.
I sent clothes for dry cleaning and was told they'd be back by 11 AM the next day. However, by 12 PM the next day, they still hadn't been delivered. We were rushing to catch a flight that afternoon, and this happened.
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