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5 star

Signature London, the J Marylebone
4.1/525 Reviews

Signature London, the J Marylebone

Marylebone London|0.54km from Alexander Fleming Museum
During my stay, which I cut short after the first night of a seven-night booking to relocate to a significantly superior hotel. Location: Contrary to its claim, this hotel is not situated in Marylebone but rather just off Edgeware Road. There's a notable disparity between these areas: Marylebone boasts boutique shops, cafes, and restaurants, while the vicinity of this hotel is characterised by inexpensive, independent fast-food outlets and shisha bars. Rooms: The rooms are exceedingly compact, barely larger than the bed itself, and lack any storage amenities such as cupboards or drawers. This deficiency becomes pronounced for guests staying beyond a single night, as there's minimal space to store clothes. The purported ”King size” bed is actually two single beds pushed together (it's uncomfortable in the middle). Additionally, the room's furnishings, including miniature bedside tables and a diminutive fold-out desk, are inadequate for practical use. Another guest aptly described the rooms as ”shoe boxes.” Bathroom: Despite its spaciousness, the bathroom lacks any storage solutions, forcing guests to leave toiletries scattered on the floor. The positioning of the hand towel rail near the toilet, coupled with the absence of towel hooks, compromises hygiene and convenience. Breakfast: The breakfast selection is rudimentary, featuring unappetising cooked options and limited variety. The congested breakfast area fails to accommodate the hotel's capacity, resulting in overcrowding. Check-in/out: Despite the absence of a bar, restaurant, mini-bar or other onsite amenities,I was required to pay a deposit upon check-in ”in the event that I damaged something”. The manager himself acknowledged the hotel's shortcomings, describing it as, ”4 star at best.” Additionally, there were other guests with similar complaints about room size looking to cancel their booking while I was checking out (after one night). Staff: The staff members are courteous and willing to assist, yet their efforts cannot compensate for the hotel's operational deficiencies. Post-departure, my requests have gone unaddressed. In summary, it's advisable to steer clear of this hotel.
Royal Lancaster London
4.7/5155 Reviews

Royal Lancaster London

Bayswater London|0.55km from Alexander Fleming Museum
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Explore Guest Reviews of Hotels in London

Searching for hotels near Alexander Fleming Museum? Compare room rates and reviews to find your ideal stay.
Dolphin Inn - the Lodge
3.5/540 Reviews
Paddington
I have more relaxed room requirements. I think as long as the bedding is relatively clean1, I am more satisfied with a separate bathroom. For some reason, I had to leave Shakespeare, move down from the top floor, check out, and wait three hours to check in with the dolphin. This time it's good, it's arranged on the first floor 884. The space is larger than Shakespeare's 441, and the bed is more comfortable.
Hyde Park Court Hotel
2.9/573 Reviews
Paddington
This is singly the worst hotel I have ever stayed in. And I've stayed in some dives over the years. What made it totally unpassable was the bed. Totally worn out. Springs poking out everywhere... I get we're at a price point in central London but surely there are some basics that a room need to keep and if it's impossible to sleep properly because of the bed that's a number one... The bathroom is a cupboard where you can shower, use the loo and wash your hands at the same time... tiny... This hotel may suit some people for a purpose but I simply can't... if you book this place, go in with your eyes open...
St George Hotel
2.5/541 Reviews
Paddington
Central of the city 👍
Belvedere Hotel
3.3/598 Reviews
Paddington
Having in the past tried several hotels in the paddington area of london, none of which ticked all my boxes, I was delighted to find what has over the past four years become my home from home in london. The Belvedere in peaceful and attractive Norfolk square is a family run hotel managed by a delightful couple called Richard and Leslie. They are very much hands on and are supported by an excellent , helpful and friendly team of reception, bedroom service and breakfast room staff. The hotel is very clean and well presented with well appointed bedrooms and bathrooms plus comfortable beds.. Breakfast is superb and the prices of rooms represent really excellent value. Paddington stations are 2 mins walk and the city centre is 20 mins max by underground. I cannot recommend this small hotel highly enough and promise that you will not be disappointed should you be wise enough to choose it. You always get a great welcome and are made to feel at home. TOP MARKS ON EVERY COUNT.
Tony's House Hotel
3/542 Reviews
Paddington
Fabulous location for access to Paddington station. Easily walkable for anyone. Beautiful building from outside. Very Peter Pan! Variety of restaurants etc around. Room small but fit our needs. Not as clean as most hotel rooms , but in areas that didn't really matter, bathroom floor dusty in corner etc. Beds not the most comfortable , but when you're tired they're ok. Continental Breakfast delivered to room sufficed. LOTS of stairs- but we survived! I would stay here again.
Dolphin Hotel
3.6/5109 Reviews
Paddington
Kinda a strange hotel this one. The location is close to Paddington station which is convenient. There are many stores and restaurants nearby. The issue is that everything is shut by 11. There is one bar open till 12 and thats it. So if you coming for nightlife I would suggest another location. The check in was quick and easy and the receptionist was friendly. There is no lift so kinda inconvenient carry suitcase up 3 flights of stairs. And the really weird thing is they have rooms on left and right which looks the same. So i went to 3rd floor and tried to get in my room before going back to the reception and realising i went left instead of right haha. The carpet is old and tired but the rooms are clean. They are very small but they have everything you need just a little squashed. The window opened for fresh air and alot of charging points and lighting in the room. It was kinda noisy in the room as some german students were staying and you could hear them till the early hours. Breakfast voucher was giving to me which was a bonus as i didnt know i was getting it and bfast is in the basement. This is where it got awkward. There is a sign saying 'wait to be seated and served' so im waiting and the staff (around 4 of them are just looking at me and no one is coming. I stand there like a lemon and still no one coming but they looking so i dont know if to go in myself or keep waiting. I kept waiting and eventually someone came. They didnt say 'we have this, we have that help yourself. There was no communication so didnt know if they bringing something or u serve urself? So i waited a min or so and watched others then went to grab the food myself. Its a continental style but not bad. Had the main things, Tea, Coffee, toast, eggs, cheese, cereal. I think it not bad for a hotel of this value. I would stay here again myself for 1 night. More than 1 night i think is too small for me. But the price of this hotel is good and i think overall you getting more for your money here than elsewhere going off the location, clean room and breakfast.

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Average Temperature

• January to March: 7.81°C during the day, 4.62°C at night

• April to June: 15.26°C during the day, 10.71°C at night

• July to September: 19.79°C during the day, 15.22°C at night

• October to December: 10.25°C during the day, 7.02°C at night

Average seasonal Rainfall

• Spring: 17.098425 cm

• Summer: 18.216536 cm

• Autumn: 18.779528 cm

• Winter: 23.594488 cm

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