Lynchburg Grand Hotel Reviews

The stay was very nice, a lovely hotel. I just wish there had been a nightlight and also a ADA height toilet in the room. Also, free coffee in the lobby would’ve been nice.

Only complaint is that you need to update your rooms to be a bit more tech-friendly. You have zero USB ports in your room, while most hotels have at least one in the alarm clock and many have bedside lamps with them.

Cleaning staff does bare minimum. Walls and doors have stuff splattered on them. Both bed comforters where dirty had to request new, couldn't tell if the blood was fresh or stained. It’s took them a long time to get us replacements. Some nasty looking man came in to look as if we were lying. No chair for the desk. TVs so old they don’t connect to internet to stream. Outlets so old could not use them to charge our devices. Shower was too questionable so we did not shower. Ac unit so dirty we were disgusted and scared to turn it on. Dead bugs in the dresser drawers. Price was low so we got what we paid for. If you’re looking for clean and comfortable don’t stay. If you’re okay with no shower and have Lysol, wipes, and your own pillow cases stay.

The TV in my room did not have service, no matter what channel it was on it showed as loading then the show would come on for about 5 seconds then go back to loading. For the 2 nights we were there it did not work. And personally the mattress was not nearly firm enough, it cause me some low back pain. Also when I checked into the hotel I asked to extend my stay 1 more night and the attendant at the front dest said that yes I could to that and told me the price and since we have AARP he told me the discounted price and verbally confirmed with me that we would be there another night, but when I tried to get in my room the second night my room card did not work and when I went to the front desk he said that we would have to rebook it with the hotel because I used a third party to make the original reservation but when I looked online it showed that the entire hotel was booked and because of that the attendant had a difficult time booking me back in my room (that still had all of my personal belongings in it) and he was not able to give me the discounted price even after calling his manager. After a while was finally able to give me a new room card and take my payment. I was very disappointed with this hotels booking process especially because it made me and the attendant have to go through this situation.

Stayed 4 nights. There is nothing GRAND about this hotel. Outdated. Rundown. Dirty,dusty. No house cleaning. Stayed in the executive suite only had two bath towels. Tv signal flickers in and out. Big obvious stains in furniture and carpet. First room we went to the door didn’t open. At least the clerk told me to come back if the key didn’t work. DUH!! It’s sad that things are not cleaner because I believe we were the only occupants on the 4th floor. I do not see how this hotel makes enough money to stay open. Fitness room has the original equipment since the building was erected.

We were in town a couple days for a funeral. I stay in a lot of hotels during business travels. The Grand was clean and the staff was excellent. Door locks did need some maintenance as we had two rooms and they both had to be rekeyed several times. The sensor in the lock probably needs serviced

The sink was leaking and the elevators were very slow. The only ice machine that was working was on floor 3 (we stayed on floor 7)

Short trip to visit family. This was the only place with last minute vacancy due to a downtown street festival that weekend. Employees were over the top with their kindness!! They were all very friendly and attentive! I arrived late and they allowed me to park in the front of the hotel instead of the garage. There's no valet parking... no restaurant, no bell hop, etc. Lobby had a VERY strong mold smell, room was clean but very dated and just felt old and run down like a cheap hotel. Needs A LOT of TLC. My door knob was falling off the door and wound barely latch...they still have ac/heating units that's controlled by the unit itself not a wall thermostat. So sad it's gone down hill.

No, there was only one elevator working at the time and last day or two days, in my hotel room, both the plumbing in the tub and the sink was stopped up, and the water drains extremely slow. Also the toilet flushes extremely slow.

Easy free parking. Older property in downtown. Excellent front desk attendant (woman). She was such a great addition for their team.

When I went to check in took over ten minutes to find staff. Colleague of my checked in later and had to call the hotel to check in. There was no hot water for showers. Shower curtain was uneven and couldn’t keep closed my whole floor got soaked. Staff was not welcoming or helpful.

The carpeting was very old and filthy. Bathrooms were not cleaned thoroughly. Definitely not worth the price.

No one was at the desk for several minutes when I arrived. I looked for an employee and finally had to call the front desk from the front desk to get someone. The hotel is very dated and not well maintained. Numbers missing from elevator buttons and others hand written in. No hot water for two days. Bathtub grip mat was pealing up with obvious mold underneath. Foul odors on each floor. Bar and restaurant appear permanently closed with only old vending machine food options.

This property might have been grand at one point but it's no longer even good. The free parking they mention is a public lot next to the hotel which is decent if nothing is going on at the theatre across the street, but crowded otherwise. The room I stayed in was not 3 star hotel grade, it was shady motel grade. Carpet was dirty and raised in some places, lighting was dark, mattress was springy, TV was small and HVAC had seen better days. It's a shame because this place has good bones, but it's in dire need of some capital improvements. With a couple million dollars this hotel could be the crown jewel of the downtown area, but currently it's more like costume jewelry. I don't know who they used to photograph the pictures you see online but they need to give that person a raise.