Extended Stay America Suites - Lynchburg - University Blvd

Before I begin, understand that Shana and the other front desk employees were responsive to my concerns, polite and helpful. None of this is their fault, and I am posting this review to encourage their company to fix problems here. Problems with the room: the room front door has an odd smell. The bathroom sink has a chunk out of it (front desk said corporate knows but hasn't fixed it). There's a dark spot in the shower that makes the shower look unclean. There's no stopper in the sink. There's a line in the bathroom tile where I'm guessing a previous toilet was sealed to the floor. The refrigerator had a sickly smell inside (front desk had it cleaned). Both the office chairs had dirty cushions (front desk replaced them and said corporate was upgrading them to leather ones). The state of the room when I got here was more like a Motel 6, but front desk fixed stuff. The lights are odd: fluorescent ring type. When I got into the room, one of the lamps had the fluorescent bulb just hanging down, which could be a safety concern due to not wanting to break a fluorescent bulb. The hotel staff fixed the problem, but said the bulbs are hard to replace or something to that effect. I wonder if corporate made a bad inves**ent and/or got scammed by a fluorescent bulb company. The hotel claimed to have breakfast, but it's just oa**eal and granola bars, so I don't think that's quite "breakfast." But then Tuesday and Wednesday they didn't even put the oa**eal out, either. I feel like the comp

Worst bed I've slept on in years, and it got worse from there. Not a single thing was in the kitchenette to cook with, eat with, clean with. The pictures show utensils, but there weren't any. Not a pot or pan, no dishes, nothing. Apparently, you have to bring your kitchen with you when you stay here. Loud building (creaks and thin walls), thin blankets, borderline rude check-in staff at night, dark room (so dark!), filthy carpet. We will never stay there again.

Management was very rude and unprofessional. I wouldn't recommend staying at the place in Lynchburg. The manager seemed to be inexperienced in customer service

It wasn’t bad but it did smell a bit like smoke and there was a stain in the mattress under the sheets. I would stay there again because it’s cheap but definitely not a suuuuuper nice hotel.

I stayed at one before and breakfast was wonderful. This one was sp**** at best. No fruit or yogurt or cereal. Packaged muffin instant oa**eal or a breakfast bar.

Shelly goes above and beyond to make the guest feel welcome. She is knowledgeable, loves her job and makes everything easy! Wonderful service

Room was not clean and smelled horrible. Comforter was stained in several areas & there was hair all over the sheets. Complained & was moved to a different room which was just as bad. Ended up leaving & getting a room at the Courtyard nearby.

The hotel is nice, however the staff will harass you pertaining to having everyone that is staying in the room show their ID. I have stayed in many hotels, but I NEVER experience staff members knocking on your door asking for your guest ID. That’s the hotel way of getting more money out of you. The manager must have been checking the video camera to see if my man ID was in their system. When she realized he didn’t present his ID, there is the knock on the door from staff. Mind you, my man didn’t stay the whole duration of the night 😒

The stay at Lynchburg, VA was less than desirable!!!! The price was comparable when I booked but was more expensive when we checked out. The “breakfast” was less than a continental breakfast. Muffins and packaged oa**eal does not constitute breakfast!! It was across the street from Liberty University and below budget. No eating, cooking equipment and no dish cloths! This is supposed to be stocked to cook. Despicable! I was embarrassed for staying there! Bed was very uncomfortable. Bare bones everything. Not even a blow dryer available to use!