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Sheraton Grand Macao

The Londoner Macao, Estrada do Istmo, s/n, Cotai, Macau, 999078, ChinaShow on map
Opened: 2012 The Sheraton Grand Macao, Cotai Strip is a five-star hotel situated at Sands Cotai Central, and grants guests easy access to shopping, dining and entertainment areas. The Macau International Airport is only 2 km (1.2 mi) away.This deluxe Macao hotel offers rooms and suites outfitted with a variety of amenities like 42-inch flat screen TVs, tea/coffee makers, electronic safes, iron/ironing boards and hair dryers. In terms of dining, guests may sample fresh seafood and local specialties at Yum Cha, and enjoy foods of international flavors at Feast. The Palms features tea, drinks and live entertainment. The Pool Cafés provide guests with various dining and beverage options.To organize events like dinners, weddings and conferences, planners will find at their disposal variously-sized ballrooms complete with state-of-the-art audiovisual technology including simultaneous interpretation system.This Sheraton Macao hotel offers a range of recreation and entertainment options. Guests may take a refreshing dip is one of three outdoor pools with cabanas, pay a visit to the shopping mall, or work out in the Fitness Center. For children, the Kid's Zone is a nice venue to enjoy themselves.Show More

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  • Very Clean4.7
  • Great Amenities4.5
  • Excellent Location4.6
  • Excellent Service4.6
  • 4.6/5Outstanding

    Convenient for shopping, Great for kids
    97% Recommended
  • Very Clean4.7
  • Great Amenities4.5
  • Excellent Location4.6
  • Excellent Service4.6
  • 4.6/5Outstanding

    Convenient for shopping, Great for kids
    97% Recommended
    • 4.1km
    • 12.4km
    • 990m
    10 places of interest within 1000m
    View Map
    Wi-Fi in designated areas
    Airport Shuttle Service
    Restaurant
    Bar
    Non-smoking floor
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    Hotel Policy

    Check-in and Check-out
    • Check-in from 15:00
    • Check-out before 11:00
    Children and Extra Beds
    Children are welcome at this hotel.

    Need to Know

    Important
    The hotel provides free shuttle service between the hotel and Taipa Ferry Terminal. Please contact the hotel to confirm the details.
    Changing guests will be charged an additional fee. Some rooms are non-changeable of guest names. If you have such requirement, please confirm with the hotel in advance.
    Renovation works will be carried out to areas around our hotel and within the integrated resort, which at times could be noisy. Our services and facilities will run normally and we don’t expect any disruption to your stay experience. Some areas may be hoarded to ensure guest safety.[Feb 1, 2021 - Oct 31, 2021]
    The deposit is not payable with Union Pay issued in China.
    Important City Info
    According to hotel notice during the period of pandemic prevention guests are required to provide the incoming passenger card issued while clearing immigration, if the card could not provided, guests are not allowed to stay.
    According to the latest policy for Macau, persons who are undergoing 14-day or 7-day self-observation (those persons holding a yellow health code or who have received a notification to complete medical observation) in Macau cannot currently stay in hotels.
    During COVID-19, tourists from mainland China must hold a certificate of negative result of the novel coronavirus nucleic acid test issued within the past 7 days or a certificate of specimen collection for COVID-19 nucleic acid test or Macau health code prior to their entry into Macao (please refer to https://www.macaotourism.gov.mo/en/).[Jan 15, 2021 - Aug 31, 2021]
    The hotel does not accept children under 18 years of age staying alone without being accompanied by an adult.
    Hotel Notes
    The check in desk in the Main Lobby of the hotel will be relocated to Level 4 of Sheraton from Tuesday October 27, 2020. The Main Lobby check in facilities will no longer be operational after this date to make way for a brand new check in area. • The temporary check in area will be located on Level 4 of the hotel complex. The temporary check in will offer guests all the functions of the existing check in, including luggage storage, dedicated Marriott Bonvoy counters as well as express check-out. • Extensive signage will direct guests to Level 4 upon arrival to ensure the check in experience is as seamless as possible.[Oct 27, 2020 - Oct 31, 2021]
    The main entry and porte-cochere of the Sheraton Grand Macao will close from Monday 1 March 2021. Guests will be dropped off at The Londoner (Crystal Palace) main entrance, or the existing ‘East Lobby’ bus terminal at the rear of the complex. Guest shuttle services and taxis will relocate to the new The Londoner main entrance. Arriving guests will be directed from their arrival point to the temporary check in lounge located on Level 4 of the Sheraton Grand Macao that is complete with check in counters, luggage storage, a dedicated Marriott Bonvoy counters, as well as express check-out. Guests arriving by car will still be able to park in the underground car park from the existing entrance (Sheraton driveway) with changes to the driveway to maintain access.[Mar 1, 2021 - Dec 31, 2021]
    Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel. Kindly note that the hotel does not accept third party payment unless a payment authorization form is provided to the hotel. To obtain the payment authorization form, contact the hotel’s room reservations directly and complete the authorization form at least 5 working days prior to the arrival. Should you need further assistance, please feel free to contact hotel by phone call or e-mail.

    Hotel Description

    • Opened: 2012
    • Number of Rooms: 4001
    The Sheraton Grand Macao, Cotai Strip is a five-star hotel situated at Sands Cotai Central, and grants guests easy access to shopping, dining and entertainment areas. The Macau International Airport is only 2 km (1.2 mi) away.This deluxe Macao hotel offers rooms and suites outfitted with a variety of amenities like 42-inch flat screen TVs, tea/coffee makers, electronic safes, iron/ironing boards and hair dryers. In terms of dining, guests may sample fresh seafood and local specialties at Yum Cha, and enjoy foods of international flavors at Feast. The Palms features tea, drinks and live entertainment. The Pool Cafés provide guests with various dining and beverage options.To organize events like dinners, weddings and conferences, planners will find at their disposal variously-sized ballrooms complete with state-of-the-art audiovisual technology including simultaneous interpretation system.This Sheraton Macao hotel offers a range of recreation and entertainment options. Guests may take a refreshing dip is one of three outdoor pools with cabanas, pay a visit to the shopping mall, or work out in the Fitness Center. For children, the Kid's Zone is a nice venue to enjoy themselves.

    Services & Amenities

      Internet
      • Wi-Fi in designated areasFree
      Transportation Services
      • Airport Shuttle ServiceFree
      • Shuttle service to nearby landmarksFree
      Front Desk Services
      • Luggage storageFree
      • Front desk safe
      • Valet parking(Additional fee)
      • Duty manager (24 hours)
      • Concierge service
      • Attraction ticket service
      • Wake-up call
      • Credit cards accepted
      • Express check-in/check-out
      • Currency exchange
      • Front desk (24 hours)
      • Doorman
      • Tourist map
      • Postal service
      • Private check-in/check-out
      Food & Drink
      • Restaurant
      • Room service
      • Bar
      General
      • Elevator
      • Executive floor
      • Executive lounge
      • Lobby bar
      • Designated smoking area
      • ATM
      • Non-smoking floor
      Business Services
      • Conference hall
      • Business center
      • Multi-function room
      Other
      • Multilingual staff
      • Wedding service
      Cleaning Services
      • Laundry service
      Activities
      • Outdoor swimming poolFree
      Public Area
      • Mini shopping mall
      Health & Wellness
      • Gym
      • Sauna
      • SPA
      • Beauty salon
      Sheraton Grand Macao Frequently Asked Questions
      How much does it cost to stay at Sheraton Grand Macao?
      Prices at Sheraton Grand Macao are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
      What is the closest airport to Sheraton Grand Macao?
      The closest airport is Macau International Airport. It is 4.1km from the hotel and approximately a 12minutes journey by taxi.
      What are the check-in and check-out times at Sheraton Grand Macao?
      The check-in time is from 15:00 and the check-out time is before 11:00.
      Does Sheraton Grand Macao provide airport transfer services?
      Yes, Sheraton Grand Macao provides airport transfer services.
      What amenities and services does Sheraton Grand Macao have?
      Sheraton Grand Macao has the following amenities and services: Wi-Fi in designated areas, Airport Shuttle Service, Restaurant.
      Does Sheraton Grand Macao have a swimming pool?
      Yes, Sheraton Grand Macao the hotel has a pool. Pool type: Outdoor swimming pool.
      Does Sheraton Grand Macao have fitness amenities?
      Yes, Sheraton Grand Macao has fitness amenities.
      Does Sheraton Grand Macao provide free Wi-Fi?
      Yes, the hotel provides free Wi-Fi.
      Does Sheraton Grand Macao have non-smoking rooms?
      Yes, Sheraton Grand Macao has non-smoking rooms. Please view the hotel listing for details.
      Does Sheraton Grand Macao provide breakfast?
      Yes, Sheraton Grand Macao provides breakfast.
      Does Sheraton Grand Macao have a restaurant?
      Yes, guests can eat at: Restaurant.
      Is parking available at Sheraton Grand Macao?
      Yes, parking is available at Sheraton Grand Macao.
      Does Sheraton Grand Macao have children's amenities?
      No, Sheraton Grand Macao doesn't have children's amenities.
      Where is Sheraton Grand Macao?
      The hotel address is The Londoner Macao, Estrada do Istmo, s/n, Cotai. The hotel is 5.57 km from the city center.
      Is Sheraton Grand Macao close to transport stations?
      The closest station is Cotai East. It is 990m from the hotel. View On Map
      Is Sheraton Grand Macao nearby popular attractions?
      Sheraton Grand Macao is near the following attractions: Cotai Strip Resorts(Approximately 355m), teamLab SuperNature Macao(Approximately 445m), Macau Eiffel Tower(Approximately 558m).
      Does Sheraton Grand Macao have hot springs?
      No, Sheraton Grand Macao doesn't have hot springs.
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