The room has not been cleaned thoroughly when we arrived. There was an old bar of soap and hair in the bathtub. On our second night we arrived back to the hotel late to find they took our dirty towels and did not leave any clean ones. Also, twice I went to the lobby and couldn’t find anyone behind the desk or in the lobby area. And this is the first time I have stayed in a hotel where they didn’t make up the bed (even if I already made it up) and empty all the trash cans.