Guest User
October 14, 2023
First off I would like to say reading the reviews me and my partner were a bit concerned before coming, everything sounded all doom and gloom. When we actually got here and after spending a day or two we realised the reviews were dead wrong. We absolutely loved our time here, it was clean, bigger than I thought it would be and absolutely everyone was so nice, especially the guy on reception at night (I didn't get his name unfortunately but he was amazing) he helped with everything, also Irene in the day time was really nice too. The rooms were always clean and we had an amazing view of the sea and the rest of Heraklion. Food was always nice with plenty of variety, but we also went out to the beach front for food and everything down there was cooked to perfection and reasonably priced. The entertainment team were lovely aswell, always saw them throughout the day and they were good on the evening The complaints I read were mainly really petty ones, yes the all inclusive terrace bar is up some stairs but it really isn't that far, could probably go from the opposite side of the pool, up to the bar, get your drinks and back down I maybe 3 minutes. The pool is artic though, but in the heat you don't really mind, not really as much a complaint as a brief warning lol Would highly recommend taking the free shuttle bus to the beach, the water is crystal clear, also recommend doing some of the excursions. We would definitely come back, can't speak highly enough of all the staff, especially the night bar staff, they were hilarious