Guest User
January 25, 2024
My husband and I have stayed at the Villa Roca a number of times but not in the past 6 years. Many things have changed and not in a positive way. We decided to come back to Villa Roca for Christmas and New Years. Before we booked, we researched the property and it was still listed as an LGBTQ+ property and clothing optional. When we arrived, our experience was nothing as we have had in the past. We checked out the website again and any mention of being LGBTQ and clothing optional was completely removed. The front desk staff of Kevin and Geraldo and Carmen the server at the bar were excellent. They were friendly, gracious and accommodating. They were the only saving grace of Villa Roca. The property has not been kept up. Our room was outdated and stark. The bathroom did not work properly. We had to wiggle the toilet each time we flushed so that the tank would fill up and stop. For three days, we did not have hot water. We reported this to Joanna the manager. She said she will take care of getting the hot water resolved; which was resolved for one day then an issue again the next day. She also said she would compensate us for the issue, but neglected to actually do it. Villa Roca is not the same and if you are a past guest, beware. You will be disappointed. We will not recommend Villa Roca to any of our friends who are considering going to Manual Antonio.