Holiday Inn Express ST. Louis Airport- Riverport Reviews
Holiday Inn Express ST. Louis Airport- Riverport
13735 Riverport Dr, Maryland Heights, United StatesView Hotel Details
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1 night
Holiday Inn Express ST. Louis Airport- Riverport Guest Reviews
3.5/5
103 Reviews
Verified reviewsLocation3.6
Amenities3.5
Service3.5
Cleanliness3.5
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All Reviews(103)
Positive reviews(75)
Negative reviews(28)
Kathleen Wenger
Leisure King Room-Non-Smoking
Checked in Jul 2022
Other
2 Reviews
Posted on Jul 30, 2022
The carpeting was filthy dirty. Comfortable bed. Nice towels
Guest User
Leisure King Room-Non-Smoking
Checked in May 2022
Couples
1 Reviews
Posted on May 31, 2022
Older hotel. Not the cleanest. Only one working ice machine.
Guest User
Two Queen Bed Room
Checked in Apr 2021
Friends
1 Reviews
Very Good
Posted on Jul 15, 2021
This place was nice. People were very nice
Benjamin
Checked in Mar 2024
Couples
Posted on Mar 23, 2024
Hotel is in need of updating and repair. Bedding was clean but room overall was a bit of a disappointment. While the desk staff person was capable, she was the only person ever there managing all check-ins, check-outs, phone calls, and getting ice for people (all of the ice machines were broken).
Katie
Checked in Mar 2024
Family
Posted on Mar 12, 2024
We stayed at the hotel for a weekend, and from the moment I walked in I knew it was not what the pictures looked like. The place looked old and beat and had a smell that was so powerful it immediately made you sneeze. The ac system also had the most disgusting smell and the rooms carpet looked and felt like it had not been cleaned in decades. The staff … well let’s just say they weren’t thrilled to be there and the only person that seemed to know and be cheerful there was the manager or at least she looked like the manager. If I was you and was reading this I would not recommend this place.
Sarah
Checked in Mar 2024
Other
Posted on Mar 10, 2024
Walls were dirty, dead stink bugs on the window sills and clumps of someone else's hair tucked under the pillows. Very dissatisfied with our stay.
Jill
Checked in Feb 2024
Family
Posted on Feb 20, 2024
The staff was very nice. Front desk clerk was great. The room outdated the hallways and elevator was dirty. The room was outdated and not the cleanest. Carpet was dirty in room and lamps had so much old dirt couldn’t even wipe it off before I touched them. The plus side it was very quiet and safe.
Alana
Checked in Feb 2024
Family
Posted on Feb 17, 2024
First of all, GRACE at the front desk during the day is the best thing about this property. She was professional and very nice and genuinely cared about my stay. Upon check in, we were given a dirty room. We went back to the desk and they gave us another with no issues. Property needs repairs and upgrades desperately. No working ice machines so you have to get ice from desk. Breakfast that is offered is just a small grab and go continental breakfast. Products in cooler not good- cooler wasn’t cold enough. Location of property was good for our needs
Gerald
Checked in Feb 2024
Couples
Posted on Feb 11, 2024
Our expectations about this property were high but once we arrived and began to walk the property, those high expectations were lowered. The elevators were kind of dirty and need cleaning. The walls and floor. The elevator says ICE is available on the 4th,5th,and 6th floor. That is NOT true. We went to the 4th,5th, and 6th floor only to discover a dark and inoperative ice machine with NO lighting in the corner. We felt UNSAFE. We woke up multiple times through out the night sweating, coughing,and gasping for air. The air was on 65 degrees COOL. We took a shower and a bath at the same time due to the tub filling up to our ankles while showering. It was weird because there was no stopper in the tub. Between the shady ice corners, the smothering air, and shower and bath at the same time. Our stay was Not pleasant. On a good note, the back patio was a very nice view on the back.
Scott
Checked in Jan 2024
Business travelers
Very Good
Posted on Jan 28, 2024
Hotel was comfortable and breakfast was good, the hallways to the room were not what the pictures would suggest and had us nervous about going into the room. However the inside was comfortable.
Paul
Checked in Feb 2024
Other
Outstanding
Posted on Feb 17, 2024
Property bathrooms are dated. Staff was welcoming. Area was safe. Common area was nice.
Verified traveler
Checked in Jan 2024
Other
Outstanding
Posted on Jan 3, 2024
Nice reception at check in and out. Stay was quiet, room comfortable. ONLY thing was noticeable filthy exhaust vent in bathroom.
Nancy
Checked in Feb 2024
Couples
Posted on Feb 19, 2024
The heater squealed all night. They said they would come up and nobody showed.
Herman
Checked in Feb 2024
Family
Outstanding
Posted on Feb 23, 2024
The staff was the friendliest staff at a hotel that I have ever stayed in
Toni
Checked in Nov 2023
Family
Posted on Nov 23, 2023
During my stay they were using a cleaning company to clean up a water leak, so many parts of the building looked like it was under repair or construction and noisy dehumidifiers and fans were in use. They room we were assigned was inaccessible and taped over in plastic wrap so we had to return to the desk to get a room that wasn’t part of the water leak. The line was long so we incurred a second wait. The room we were next assigned smelled like smoke so bad that my throat got sore staying in that “non-smoking” room and the carpet was so dirty that our socks got filthy walking on it. We walked in and the fire alarm went off so we had to exit. We gave up settling in and went to dinner instead of waiting for the fire department to issue an all clear. Went to dinner and the concert and changed clothes in the restaurant bathroom since we couldn’t get in the hotel room. Didn’t return to the hotel until after the concert but by then we were able to bring up luggage and spend the night without issues after that. So other than the stench and the fire alarm and everything seeming dirty, we did get some rest, but I will not stay here again. It’s a poorly maintained mess.
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