Hôtel Mercure Paris Massy Gare TGV

Literally horrible experience, staff at breakfast behaves very rude, they don't explain when asked about ingredients of food. Housekeeping staff took out money from sing bag, even after saying don't enter our room, we are okay with it not being cleaned. Horrible experience, never never opt for this property.

Very basic “premium” hotel for the money paid. Chipped furniture and the corridor carpets are very worn and smelly. I have stayed in nearby Hilton which is easily 5 times better and not much more expensive. It’s not convenient for train station or restaurants etc compared to Hilton either. VERY DISAPPOINTED…… I have started travel to Massy for business regularly and will definitely try everywhere else first before staying here again.

I used this hotel a few times for business trips and overall tge experience wasn't bad but it also wasn't great. The first trip I was double charged so had to initiate a credit card charge back as it too 1400€ out my account. The second stay was much better, in a Premier room which was far more comfortable. The final stay was not bad but my key card didn't work after the first day so that was irritating. The breakfast was good and the testaurant served lovely food and drinks in the evening, its just a shame the service is slow.

Mercure is a nice place to stay

Enjoyed our stay. Clean. Organised. Car parking overpriced.. 12 euros per day

...the breakfast after a holiday. I've spent here 4 nights in total, 2 nights during 2 consecutive weeks. The first night was after a holiday in France. This meant that you could only get breakfast in the room pre-ordered. That had consequences that the croissants and egg were not warm anymore. The parking is very good with a wide entrance and enough spaces available. The upgraded room: Privilege, that I got because I'm an ALL member, was a bit disappointing in amount of m2. For an upgraded room you'd expect a bit more. I guess though that these are the best rooms in this hotel. Bed is good, TV working fine and bathroom functional, just not a lot of space on the toilet. Breakfast in the restaurant is very very good. Plenty of choice with kind staff. I still don't get why we need to use the long clothespin for the food :)

Good

The missing tiles and faulty lights on the front of the hotel are the first sign this hotel has seen better days, despite the facelift a few years back. Thought I’d give this hotel another try post-COVID but the groups of people socialising outside on the first floor terrace and ground floor smoking area make it impossible to get to sleep for anyone with a bedroom that looks into the shared central space. Already changed room once tonight and asked reception to help - they obviously get this complaint a lot, but still no-way to get to sleep till the other guests decide to end their evening. Next time I’ll try somewhere else.