Urban Hotel Amadeos

The staff was really nice. The location it’s perfect because it has a lot of things close, it has a Burger King next to the hotel, a supermarket very well known in Portugal in front of the hotel (pingo doce), a mc donald’s and another supermarket like 4 mins away by walking, also the Norte Shopping 20-30 mins away by walking and you’re 10 mins away from the Porto Airport by car! The bed was comfortable and big, they put towel robes, towels and ofc the soap.

The Internet is not good and the room interior especially the door and the wardrobe need a lift-up

The hotel did not except my booking, although I had booked and payed in advance via *******.Now I must try to get my money back.

Everything was great apart from the fact that room 107 great as it was you can hear every word from reception and when you only have 4hrs to sleep from 1am - not the best 😳

A well situated hotel on a traffic circle, with a very large dirt parking lot on the next street, just past the Burger King. The rooms are spacious, the beds comfortable, and the breakfast very varied, in small servings. The bathrooms are old fashioned and the stock of towels reduced to a minimum. The staff is not very experienced - when guests arrive at 2:30 am they let them have loud conversations in the lobby, that wakes up people sleeping on the 2nd floor, and even worse, they put them in rooms adjoining those already occupied. The hotel has 9 floors and was almost empty, but they don't even have the attention to install these customers on another floor or at least leave a break room, so we only went back to sleep after 3 am. The walls are thin and the conversation could be heard perfectly. Another sample of inexperience: the receptionist who went to see why our TV had "no signal" suggested that the maintenance could deal with the problem (a broken cable) the next day, and looked like he had heard a bright idea when I suggested he go to an unoccupied room to get an identical cable, which he happily did.

Booked for a week long stay in this hotel, & was disappointed on arrival. Receptionist was rude, the room was completely visible from the street with no privacy curtains, so we could either keep the blackout curtains completely closed or have absolutely no privacy from a very busy intersection. Also, the toilet seat, bathroom door & air conditioning were all broken or faulty. We didn’t make a fuss because we were planning to spend our days out & at the beach, which is 10 min walk away. But we then had a family emergency back home & had to cut our trip short, & rearrange our flights urgently. We asked about getting a partial refund for the days we couldn’t stay, offering to pay a cancellation fee, as we were trying to pay for last minute flights home. The receptionist was INCREDIBLY rude & dismissive. He not only refused to help, but told us to “go away” for a few hours, saying he would call management but refused to do so on the spot, for no reason. We told him we were in a hurry trying to arrange flights home & he simply shrugged, annoyed. He didn’t try to call anyone or suggest he couldn’t at that time, he was simply refusing to & told us to go away for a few hours, when we were trying to make urgent arrangements. I called Urban Hotel offices seven times with no response, emailed about the situation & got no assistance, no refund, no credit, no basic help. An utterly subpar hotel, but the lack of politeness, basic respect & compassion was appalling. Would advise against staying here.

Hotel was nice and within 10 min drive from airport so great for short stays (15euros for taxi to airport) Metro station outside hotel for cheap travel. The area itself is quiet with a few restaurants and shops within walking distance. Everywhere is closed by 10pm except Burger King 11pm Good area if u can speak/read Portuguese - metro(tram) be careful as 6 different routes - we got the wrong one and cost us 40 euros to get back to hotel (lol)