Hamilton Inn Birmingham-Bessemer

Lovely staff, clean area and the outdoor smoking gazbo is on point. 10/10 would recommend

Showers not clean. Sheets weren't changed

We got into this place so late and they were so kind and helpful and understanding. I wish we stayed here our whole visit instead of the option my relatives booked for us. The service at Hamilton was absolutely outstanding and they made us feel welcomed. No one bothered us about the breakfast offered or told us we couldn’t have it unless it was eaten in the public dining area provided. They knew we were struggling the next morning since we got in so late and they didn’t make us feel rushed or like we were a nuisance. The rooms were spacious and clean and the staff did an excellent job at accommodating us. Thank you so much. We will definitely be back and putting you at the top of our list of places to stay In Bessemer

The rooms and furnishings were old. We saw a roach bug in the room. Otherwise the stay was good. Friendly staff. Would have been nice to have breakfast provided (not just a bagel or muffin).

I checked in around 11:15 pm and had to wait 20 minutes while the VERY frustrated customer service person attempted to help a gentleman who had a reservation but was being charged double at check in because of the Alabama game in town the next day. When it was finally my turn, she found my reservation but didn’t have a room for me (I reserved and paid for a king room). After 10 minutes of clicking around she finally gave me a double queen. She made me sign a document that overcharged me for my room as well. I told her I wasn’t paying anything extra and her response was “I’m not asking you too”. Within 5 minutes of me getting into my room, she was calling me to see if my room was occupied! I explained she just gave it to me. When I checked out the next morning, I was told by the morning desk that my card couldn’t be charged. I reminded them I had prepaid for my room then told them they gave me the wrong room to begin with. They gave me a double queen and the family who checked in behind me, the king I was supposed to get. Terrible service. Room was clean but old. Pillows VERY lumpy.

I was greated by roaches the moment i walked in the door. They were everywhere, adult roaches and babies. There was also a used condom on the night stand. I have pictures if if anyone would like to dispute my review. I told staff at front desk, she gave me a new room across the hall. Staff was very nice. Those ladys deserve better work condition.

I tried to check in early but couldn't, understandable. Then when I went back later I get there and say we don't have any rooms available all those people are waiting, too. I'm like I have reservation and I paid already. The young girl at the front desk just couldn't answer. I asked for the manager and he never came out just told the young lady to update the system and there should be rooms available.

Got a room reservation via *******. When we arrived at the hotel, the fist indication that this was a possible mistake was the sign noted under new management. Next was the various windows and their coverings that could be seen from the parking lot as either damaged, or non-existing. The "pool" was filled in with dirt, and the landscaping dead or dying. We entered the lobby and went to the desk noting we had two rooms for two couples reserved. We provided our names and my room reservation could not be found. I showed my confirmation number from *******, and it still was not in their system. We then found out that they had no rooms available at all, but the maintenance person said he knew some were available. They could not tell from the system as per the other lady at the front desk they were just giving out rooms as people came in so no rooms. The maintenance person was now going to go room to room to check what rooms were occupied. Now we were sure this was a mistake and noted we should look elsewhere. As this was happening an older couple came through the lobby and let everyone know that their room they were assigned already had someone in it! They were given the key/card but when the door opened they ran into people in the room already. We then stated that no need to knock on doors to find out if any rooms were empty as we would look elsewhere for accommodations. This truly was a mess, and we felt bad for the receptionist at the front desk.

When we checked in and went to our assigned room unlocked the door with our room key the door safety latch was activated since the room was already occupied! There were 2 couples who had reservations but they had no rooms available therefore they had to leave to find other rooms. Once we were able to get into another room things got some better.