Grisela
February 15, 2024
Orientation regarding VIP amenities access during the Check-in process mention an Upgrade Balcony Room plus 18.00000 in credit were assigned to use in the Restaurant. The Room 615 wasn’t have balcony. I didn’t complaint, but I let them known and Never changed, Only use the credit for a second Drink Welcome Infusion . If was an error they just apologized… the Magic in Medellin vacations start and end when You obtain the opportunity to enjoy the city View in a High level floor..
Because the memories will get forever and help us to recommend and the #tbt showed in a picture Sale more.
Don’t offer a gift to Never provide another option better nothing… Guest Service can be the Best… for me was good IS JUST AN Observation from a Guest, for a 5 Star Quality. Thanks!