Al Ansar Golden Tulip Reviews

I am profoundly disappointed with the nightmarish experience at Golden Tulip Al Ansar Hotel during our Umrah stay from December 13th to 18th, 2023. Upon our arrival at the hotel, we were assigned rooms already occupied by male guests, who were smoking, exposing my Mother, Wife, and Sister to an unsafe and terrifying situation. Replacement rooms provided were disgusting, with unclean conditions of the carpet, bedding and bathroom. It seems like the receptionist were just handing out room keycards without checking if the rooms had guests, which is an unbelievably unsafe practice. Despite lengthy complaints, the hotel only offered suitable rooms after much persistence. However, our peace was short-lived. Within 12 hours, Mr Amid, a vile aggressive staff member, insisted we vacate our rooms, falsely claiming we had booked for only one night. Despite my attempts to clarify and request a check under my name, he adamantly demanded our eviction, even threatening to involve the police. This heartless behavior caused my mother to cry, an unjust burden during a sacred journey. Regrettably, Al Hadi Travel/Polani Travel, our travel agency, failed to provide effective on-ground support in Saudi Arabia. Communication was limited to phone calls, accommodating UK time, and their inability to resolve the situation promptly added to our stress. I strongly discourage others from choosing Al Hadi Travel/Polani Travel for their insensitivity and incompetence, and will be posting a review soon. Only through the intervention of a compassionate outsider did Mr Amid reluctantly check under my name, revealing our valid reservation for the entire duration. No apology was extended, and the replacement rooms provided were unsatisfactory, featuring uncleanliness and a lack of basic room service. This appalling treatment, coupled with the unhygienic conditions, prompts me to label this as the worst hotel experience. I vehemently discourage others from choosing Golden Tulip Al Ansar Hotel and would rate it zero stars if possible. Mr Amid's callous behavior is inexcusable, and I hope he is held accountable for his actions by a higher power. Note: The attached photo of Mr Amid is provided.