Best Three Star Hotels in Mermaid Beach

I am deeply disappointed and disgusted my the service I received at Montego Mermaid Beach Motel. I chose to stay at the Montego Mermaid Beach Motel because of its recent renovations that are displayed all over its website. I even spared extra money to upgrade to a superior double room with a balcony. When I arrived, my partner and I stood at reception waiting to be greeted for several minutes. We had to call out to be have someone come and see us for check in. The woman looked like she was too busy watching TV to be greeting her guests. This was not a good start for us. When we arrived to our room we were horrified that our room was nothing like it was pictured on the website. We saw photos of wooden floors, comfy new couches, newly painted walls and tidy kitchen spaces. Our room was the complete opposite. It was covered in old, dirty-stained carpet which looked like it hadn’t been cleaned. There was old furniture, no decoration to the point it felt very dark and depressing and my allergies were playing up from dust-mites after 15 minutes of arrival. I specifically requested to have wooden floors in my comments when booking and this was not honoured. I was deeply upset and had to leave the motel immediately. I tried to call reception and the lady on the phone was argumentative and unwillingly to help. I requested to move rooms and was refused and spoken down to like a child. She was not interested in helping me or did not care about the quality of my stay. I told her I had horrible allergies to the room and could not stay there. Due to my requests being ignored and be feeling so uncomfortable about staying there, I asked to be refunded and to check out to which she refused a refund. I was in tears after our conversation and have never felt so disrespected due to such a poor level of customer service. I was so upset I decided to book another hotel to stay at the night as my whole weekend felt ruined. My partner and I were looking forward to this week to celebrate our five-year anniversary. I ended up having to pay another $250 at another hotel where I received excellent value for my money. To top off such a horrible experience already, I immediately checked out after I booked a new hotel, and half an hour later, my exact room was advertised on booking.com again with vacancy for the same night. It was booked within the hour. Not only was I refused a refund, the motel kept my money and received quite the profit in having someone else pay again. They wouldn’t of even had time to clean the room. I would like to be contacted from both the motel management and booking.com about this disgusting and disappointing visit. I will be spreading my review on all possible platforms until I receive appropriate compensation and a refund for this experience.

Good location motel for families, in front of Gold Coast Highway that close to the bus stop to go to airport or to the boardbeach south, where we can easily hop in to the trem / bus to central (surfer paradise, carvill / cypress ave) or Movie World. The motel have swimming pool and big bed with complete facilities for families (netflix, iron, toaster, microwave, refrigerator, utensils) and also has a 70 model bathroom in very clean condition. Besides hotels they have 24 night owl supermarket and many restourante (italia, japanese, ice cream etc) with 5 mins walk distance to Mermaid beach at the end of the road.

If reception service hours can prolong fro 08:00 to 20:00, it would be more convenient for tourist.

My partner and I came from Victoria and since the beginning before we even arrived the hospitality provided by Portobello was unmatched. During all the uncertainty of COVID, we weren’t sure whether we would end up arriving or not. The owners (Dorelle and Marty) went out of their way to help ease our worries, letting us know that they wouldn't take any payments before we arrived. Upon arrival they greeted us at the reception, and were very helpful and friendly, giving us a run down of the area and the best places throughout Broadbeach and surfers paradise. When our hot water was playing up, they offered the room next to us to be able to use until our room was back up and running again. You couldn’t ask for more! The room itself has everything you need, from a microwave and an oven to a washing machine, dryer and a comfortable bed to sleep on! The location was perfect, being 200 metres from The giant Shopping complex and only a few blocks down from the broad beach shops and food strip. The beach is only a short walk and there is a private back entrance to get in and out of the place. Not to mention the tram and bus stop was right across the road, making it easy to get to the big theme parks and surfers Paradise. We didn’t have to travel far for everything we needed! On our final day they allowed us to keep our room till 1pm until we left for our flight, instead of the normal check out at 10am. And when our flights got delayed they provided us the room next door to be able to leave our bags and relax until we had to leave again. Both Dorelle and Marty went above and beyond with everything they did for us, and I would happily stay there again without a second thought. My partner and I are very thankful and would highly recommend this place to anyone wanting to enjoy an affordable and cozy getaway.

With a stay at Beaches on Wave Street in Gold Coast (Mermaid Beach), you'll be within a 5-minute drive of The Star Gold Coast and Burleigh Beach. This upscale apartment is 4.2 mi (6.7 km) from Cavill Avenue and 1.7 mi (2.8 km) from Pacific Fair Shopping Centre.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this apartment include complimentary wireless internet access, babysitting (surcharge), and tour/ticket assistance.Featured amenities include luggage storage and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 21 air-conditioned rooms featuring kitchens with refrigerators and ovens. Flat-screen televisions and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers.

The rooms are spacious and clean. Easy parking. The boss is very good and patiently explains the functions of the place.

With a stay at Foreshore Apartments in Gold Coast (Mermaid Beach), you'll be within a 5-minute drive of The Star Gold Coast and Pacific Fair Shopping Centre. This beach aparthotel is 4.2 mi (6.7 km) from Cavill Avenue and 10.6 mi (17.1 km) from Kirra Beach.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this aparthotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.Featured amenities include laundry facilities and an elevator. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 18 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. 40-cm LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as microwaves and electric kettles.

I thought it was a very convenient hotel. The employees were great. The hotel restaurant is convenient and convenient. An easy-to-use hotel.

With a stay at Browns Broadbeach, you'll be centrally located in Gold Coast, just a 4-minute walk from Pacific Fair Shopping Centre and 13 minutes by foot from The Oasis. This motel is 0.7 mi (1.2 km) from Gold Coast Convention and Exhibition Centre and 0.7 mi (1.1 km) from The Star Gold Coast.This motel offers designated smoking areas.Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 20 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. 40-inch Smart televisions are provided, with digital programming available. Conveniences include desks and electric kettles, and housekeeping is provided on request.

A PERFECT STAY - Toby's Beach House is a detached holiday home located in Gold Coast in the Queensland Region and is 900 metres from Pacific Fair Shoping Centre. The air-conditioned unit is 1.3 km from Jupiters Casino. The kitchen is fitted with a dishwasher. A flat-screen TV is available. Other facilities at A PERFECT STAY - Toby's Beach House include a year-round outdoor pool. Gold Coast Convention and Exhibition Centre is 1.6 km from A PERFECT STAY - Toby's Beach House, while Robina Town Centre is 7 km from the property. Gold Coast Airport is 16 km away.