Metropole Suites South Beach

First- the vibe is everything. Loved it. Super chill, relaxing area in the front and in the back. That’s the whole reason I booked here. Price was great, great location, chill vibe that makes you happy. However, when checking in, it took more than 20 minutes for the check in process to be completed. The man said it was the internet running slowly. I booked from this site. When I got there, he said that the remaining total was $128. The $100 is for the reservation fee that will be held for up to 5 days. The $28 is for taxes, etc. He charged 1 card then told me that the internet “timed out” and I had to use my card again. I asked for a receipt- he said it would be emailed. Still have not received anything. The pictures advertised can be deceiving. I thought the pool would be a little bigger, but it’s literally the size of a hot tub. On to the elevator, I thought it was going to collapse and smelled terrible. Lol The decor is great. The room “suite”. Very dirty. Hair and dust was everywhere. Clothes tags were on top of the dresser; clearly not cleaned. We found flip flops under the bed. The pull out couch was broken and fell to the ground on the right side. So my son had to sleep on the floor. Found cockroaches after that. I brought 91% isopropyl alcohol spray bottle because I don’t trust cleanliness or bugs. No trash bags in the cans. (That’s ok, but I like to make sure that my dirty clothes are put in a trash bag. Should have brought my own). No wash cloths available. The paint was sloppy. Literally, there were brown paint splatters on the door and walls and I thought they were bugs initially until I inspected. You only get about 10 tv channels in the room. A/C was good and we were comfortable through the night. Food was good (not great), but was very expensive for the appetizers we got. Just overall disappointed.

The staff was wonderful. We had issues with a water leak. They happily changed our room. Parking is across the street at a cost but easy to get to. Jaina, Pita, and Otto was very helpful.

Beware! The place is not like the pictures. I've got a dirty room with stains everywhere, ripped furniture, strong odor of mold! I couldn't stayed there for 5 minutes. Will call the city health department to inspect this place. The smell is really bad!

I totally forgot the persons name but he was awesome. Our previous booking was canceled last minute when we flew in and he accommodated us so much! Early check-in ONLY if available but we still were able to get a room about 2 hours earlier than 3. Will definitely be staying here in the future, the staff at the bar downstairs were absolutely amazing! 5 stars for sure!

I spent 4 nights at the Metropole and absolutely enjoyed my stay! I was pleasantly surprised to see that the room actually looked like the photos on the website! The suite was soooo spacious, with a full kitchenette and all I needed to make a meal if I wanted to! It had both a fridge/freezer, a toaster, tea maker, coffee maker, microwave - amenities that were wonderful to have available - even if I didn’t end up using them! The living room and dining room areas were so comfortable and cute, with a giant mirror for silly outfit checks before heading into town! The bed was very comfy, soft, and a great resting spot after miles of walking and hours of dancing! I loved the place so much, I already booked it again for my next visit!!!!

This is by no means a 4 star hotel, uses very old photos and is false advertisement. The room was flithy and had to be cleaned again and was still dirty. The shower flooded the bathroom. The headboard to bed was falling apart flaking all over the bed. The hotel restaurant is a FAT TUESDAYS and plays loud hip hop and rap until midnight. There is no hotel common space for guests. The courtyard no longer has lounge chairs and is instead a loud outdoor bar for Fat Tuesday guests with metal chairs, and causes a noise disturbance in many of the rooms. The elevator wasn’t working at times and needed to carry luggage up the stairs. The whole place is run down. There are no guest amenities besides beach towels.

room size is good Small kitchen, dining, and living space - -There a night club on the first floor playing geto music all night, hard to sleep. Staff was nice - cheap construction/remodel work, doors have large gaps, paint was sloppy, windows moldy. Good location, not far to the beach and restaurants - homeless people yelling at guests in front of the property and the security just placed on their phones Overall if your over 25 or have children I would select a different place to stay.

The entire room was sticky and unclean. The white leather bed frame was completely worn out and nasty. There was not trash can in the kitchen area. There was a very tiny TV in the living room area that was broken and the screen wasn’t clear. There were bugs in the kitchen area. The staff was not attentive. There was a night club directly below our room with loud bass music going into the early morning hours making it impossible to sleep. Terrible experience!!