Comfort Inn Midland South I-20

DO NOT STAY HERE!!! They added a $45 charge to my bill for a dirty towel! We checked in at 9:30 on a Saturday night and were leaving by 6:30 Sunday morning. Had enough time to wash our faces, brush our teeth, sleep a couple hours and get back to the tournament we were in. When we got there the people working were outside smoking not even attending the front desk. Shortly after we got checked in the elevator broke down and the air in our room never worked. Since we were only there for a short time, I kindly informed them that the air wasn't working in room 319, as we were leaving. What did I get for that ... a "damage fee" for a "stained big and small towel" .... Pretty sure when you wash towels, makeup comes out of them! I mean every other hotel I have ever stayed in hasn't had this issue! That is the only thing that the 1 washcloth, was used for. So you will be charged for dirty towels, it seems. And don't try to get ahold of management ... every time I called I was met with "he's not here yet and he's off on Sunday." No manager at all for a whole weekend?? I was told to call again on Monday ... I'm gonna bet he's still not there when I call. So disappointing because we have stayed here every year we come for this tournament but NEVER AGAIN!! I would advise that no one else stay here either, unless you want to be ripped off!

Water in the shower was only like warm and had no pressure. I-20 traffic is noisy. There were probably 50 sausages at breakfast and all were burnt. Kitchen help walking around with there music blaring thru phone in her back pocket, not professional at all.

The room was clean and big, the beds were comfortable, and the breakfast was good with eggs and bacon and tortillas along with lots of other things. However, we were on our way home from Big Bend, and I booked this hotel because they had an indoor pool, and I wanted my kids to get to swim. However, once we checked in, we discovered that the pool was "out of order." That ******, and and I hate when that happens. They should make it clear their pool is closed before you book. In addition, the laundry room and the ice machine on the 2nd floor were "out of order" as well.

Questionable individuals hanging around the parking lot. Room not what we reserved. Room not fully cleaned. Ice machine not working. Elevator slow and noisy. TV hard to operate. Not one of Choice Hotels best properties.

Laundry broken, pool broken, room is clean but wifi was a little on and off

Really dirty Hotel not like the other Comfort Inns. A lot of ************ were coming and going. The bed sheets were stained yellow. Stains in the chair and sofa.

The shower in Room 203 FAILED TO EMIT HOT WATER. SHOWER HEAD DID NOT EMIT WATER - VERY LOW WATER PRESSURE IF ANY. Breakfast IS A JOKE! CHOICE HOTELS HAVE OPTIONS & THIS HOTEL IS A JOKE. Choice Hotel in Taylor County, Harris County, Other MIDLAND COUNTY CHOICE EST HAVE BETTER BREAKFAST THAN THIS HEAVY OILFIELD WORKER CLIENTELE!

Great stay as always. Comfy bed and clean quiet room.

The receptionist at checkin was wonderful. The young lady working at the following night either hates her job or was mad at somebody. While checking in I used the men’s room near the lobby. The urinal was full of urine and could not be flushed. While checking out three days later I again stepped into the restroom and the urinal was full urine and couldn’t be flushed. You’d think hotel management would’ve noticed the problem and had it fixed within 72 hours, but hygiene obviously isn’t on management’s priority list. In addition there was not no hot water to bathe or shower with, just warm water. I literally had to stand outside the shower and duck my head in to shampoo, and use wet washcloths and soap to clean up with. Usually you can expect a certain level of quality from Comfort Inns …. The Midland I-20 franchise is a disaster.