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We stayed in a room with ocean view, but the view was amazing. The whole room was very clean and the breakfast was great. The view is great. It wasn't the beach season, but I was satisfied with the pool.

I can only describe my accommodation experience with perfection. The room is facing the harbour, the scenery is charming, the room is quite big, and the design is very tasteful. The design of the double lobby, the overall design of the hotel is the temperament of the European aristocrats, the spa is very good, the pool is great. A place where you can go to vacation every year!

We had booked a Horizon suite at this hotel, one if the more expensive suites. Prior to booking this suite I had called the hotel to confirm that the two room suite which has two double beds and a sofa bef accommodate my family of 2 adults and 3 kids, two of whom are quite young. The person I spoke with at the hotel prior to booking the Horizon suite confirmed that it would. If they had said no (as did another hotel for one of their suites) I would have booked 2 rooms (which I did for the other hotel). So I booked the Horizon suite and put in just the number of adults in the party - this is because the online system would not allow me to book the room putting in two adults and 3 kids for this suite. I was comfortable doing this since the hotel employee had confirned to me that the suite would be able to accommodate us. Fast forward a few weeks and we arrive at the hotel to be met with a stern check in person named Valentina who curtly told us that we could not check in with our kids. The booking was only for 2 adults and she would not be able to let the kids in the hotel. We were just stunned at the language and tone used by Valentina. We pleaded and she stepped inside the back office to see what she could do. She came and told us we could take the room if we paid and additional €65 a night. Mind you this is a room that had a rate of €1700+ a night. Given that we were there and didnt have another hotel close by that we could go to we took accepted the additional charge. But more than the additional charge what really stuck out for us was the way Valentina berated and talked down to us. We at least expected a smile, a hello and pleasant check in. The €65 additional charge is less of an issue for someone who is paying €1700+ for the toom as long as you are nice and pleasant. We cut our stay short and left earlier than planned. On the day we were supposed to check out (we had indicated we would be checking out around noon) a security person showed up at our door promptly at 12 noon just as we were about to head down. As platinum member with Marriott I usually get a few minutes grace to check out. Never have had security sent up exactly at noon. The front desk staff at check out was more diverse and courteous and was shocked to hear the treatment meted out to us by Valentina. We spoke to the supervisor at that time and he listened to us patiently but didnt say he would do anything about it. We had several other minor instances of poor treatment here at the time of departure (eg bellmen ignoring us and not offering any help in loading our car, parking person berating us to move when a taxi was blocking us in front etc.) and in the restuarants (more egregious that the departure ones) that I dont want to take away from the main message of how we were spoken to and treated by Valentina. This ranks as the absolute worst front desk experience for me in my 2000+ nights of hotel stays over the years. But looking back perhaps this hotel has a c

The location is as good as you'd expect in a town like Monte Carlo - you've never far away. They have off-site parking that is charged per access. Park the car and leave it - you can do everything else by foot. There is a drop off point out front to empty the car (only room for about 3 cars) on a busy road. The check-in process was smooth, friendly and helpful. The rooms are immaculate and well appointed. The room was quiet and the bed comfortable - important things. Breakfast was included and the staff went out of their way to help my wife with her gluten free requirements. All staff were friendly and welcoming. Check-out was simple and easy. Would stay there again.

At the yacht show it seems that all services should be absent and should not be expected. Just check in anyway and don't expect too much. The room was fairly comfortable, small and outdated. The public facilities look super five stars and the rooms four stars. Super super many young female internet celebrities taking photos in the lobby is strange anyway. I wouldn't be here if I could choose a few others at the same level. Because all others are full. Checking out is super slow, very slow, wait a long time, and then swipe for a long time, for no special reason is long. all in all I have absolutely no comments, not bad, not great either, easily forgotten.

We stayed for two nights at the start of our holiday, on arrival we were greated very warmly by the reception staff.....our room wasn't ready so we decided to get a bite to eat in the restaurant......the service was very poor and we had to ask several times if we could order and then to chase the order.....I think they were busy setting up for dinner.....once finished our room was ready, we stayed in The Apartment which has a beautiful view over the Rose Garden and further on to the sea....the room is simply stunning and perfect for our family of 4. There was again a delay in getting our luggage to the room and we had to call down a couple of times for it. Breakfast was OK.....they seem to be short staffed as there was no one to tell us how to order but they all seem to be working very hard. The pool area is lovely, shared with the apartments next door but with ample sun loungers as the life guard removes any towels that are on sun loungers not being used, this led to several arguments we witnessed whilst there. One note of thanks goes to the concierge as on departure we asked for a taxi to the train station, there seems to be a huge shortage of taxis around Monaco and after a short wait he very kindly gave us a lift there in the hotels mini van which was very much apprecaited. All in all a wonderfull stay and would receommend this hotel to all....

Our stay was at the end of July ,and we had a two night stay. We had two sea view rooms, with lovely views ,the rooms being clean and very comfortable. Staff were excellent, friendly and helpful. We ate in the bar and also at the Horizon Rooftop, where we had both breakfast and lunch. The breakfast is excellent, so much choice plus a chef for eggs of your choice etc. The lunch buffet is also excellent , and complimentary bottled water included. We took a trip to the beach - you get transported in a buggy so no walking , and we enjoyed our morning there - you will be allocated to The Fairmonts beds rather than choosing your position, but theses beds are complimentary. The toilet , lockers and shower facilities here are very good. We also used the pool (Nikki Beach). Again the Fairmont guests have an area of complimentary sun beds - not the large day beds directly by the pool, but for us that wasn’t a problem as ours were a little quieter. We did have a 6 year old with us and we had fun in the pool - he was the only child there though! The Fairmont is not cheap - everything is expensive…..but that is what we expected from Monte Carlo. It is in an excellent position, has a fantastic view over the hairpin, staff brilliant, food and drinks top notch, and we wouldn’t hesitate to stay again.