Reviews of Renaissance Montreal Downtown Hotel

We had a wonderful stay at this hotel. The room was very spacious, clean, and comfortable. The staff were friendly and helpful, and the hotel was quiet and conveniently located. Everything exceeded our expectations. We would definitely stay here again and highly recommend this hotel to anyone visiting Calgary.

Beautiful and spacious room, attractive lobby and common areas. Great location!

Great location and great value for money. Rooms are squeaky clean. Staffs were friendly and helpful.

The hotel's location is excellent; we could walk pretty much everywhere. The room was great, clean, and tidy, and the service was also outstanding. I would choose this hotel again and highly recommend it. The 4-star rating for facilities is because the door somehow locked itself.

The location is convenient, close to shopping malls and restaurants, and the staff are enthusiastic.

Good location. The room cleaning could be improved, it wasn't very thorough.

Very convenient since it’s located right beside Eaton Center .

Location good and clean. But reception lady was impolite, seems not happy working there or do not like you not speaking French, never smile n the attitude do not respect to customers. I requesting to add hotel members no, she said no benefits received even update for me, and don’t want to do it, like please do not bother me. But when I checked in Marriott in falls n Toronto before going to Montreal, they both asked me the number n do it for me even no benefits if I booked through trip.com, both Marriott staff service are super nice n professional. They both asked me not requesting by myself. And the cleaning lady knocked my door for cleaning at 10am on the day I checked out, it was strange as they should check my check out day and don’t bother me for cleaning. I requested a slippers and they said they are out of stock n will send me when available, I stay 3 nights but no one comes back . Disappointed service in such price, will not stay again.

Great location, very professional staff

Excellent location.

I call it "The Shame of the Hotel Industry." For a true understanding of this hotel, just read my review. This hotel is a freak of the hotel industry. After one night's stay, our room was routinely cleaned. The next morning, when we left, we returned home to find no cleaning at all. I contacted the front desk, and they said they only clean our rooms every three days, performing deep cleaning like changing sheets and vacuuming. I can understand that. But the lack of new bath towels and hand towels, and the unemptied trash cans in the room and bathroom (no one was doing housekeeping at all)—who can understand that? Ctrip customer service intervened, and the hotel promised to at least change our bath towels and hand towels daily and empty our trash cans, saying they had notified housekeeping to register our request. But after a day or two, the same thing happened again: no bath towels or hand towels were changed, and no trash cans were emptied. I reported this to the front desk, and they verbally agreed, yet still no room cleaning. It wasn't until the third day that they proactively cleaned the room. Furthermore, as a family of three, we specifically chose a suite because it had a sofa bed. However, it didn't have a comforter, only a thin blanket. It was incredibly uncomfortable. When we contacted the housekeeping staff and the front desk, they told us they didn't have any extra comforters. Can you believe a hotel allocates only one comforter per room? Furthermore, the air conditioning vents were incredibly primitive. Whether you turned the AC on or off, it whirred constantly, making it impossible to sleep at night. Overall, this hotel displayed complete disregard and disrespect for its guests. The front desk and housekeeping staff were expressionless (except during check-in) and completely unhelpful. I've stayed in dozens of brand-name hotels across Asia, Europe, and America, and this is the first time I've encountered a hotel like this. I hope everyone avoids this hotel. It's truly, truly a disgrace to the hotel industry. Finally, I have to commend Ctrip's customer service team for their proactive communication with the hotel and their prompt communication of the results. However, facing a hotel like this is truly frustrating.

The room is very clean and the location is excellent. I will choose this hotel next time. The service attitude of the front desk and the security downstairs is very good and professional. I was deeply impressed

The location of the hotel is very convenient. The attitude of the service staff is also very good and friendly.

It was very convenient as it was in the center of town. The via Canada station was also just a short walk away. The room also had a stylish feel. Breakfast was very delicious.