Dragon Phoenix Resort

The shower soap holder was broken dangerous there was mold around the shower . The air con wasn’t working well it was blowing out warm air .

Gentleman checking me in was very helpful and understanding re my personal situation. Highly recommended.

pool area was great rooms were ok.the restaurant there was excellent foor was really top notch

We were very disappointed with the unit. We were put in the older part of the complex because we had a dog. Other people who had dogs were in this area too. This part of the resort is really run down. The bathroom was dirty, the shower was not clean with buildup on glass, and products from the previous guest were still in the shower. Provided makeup remover and shower cap but no soap. Dispensers in shower provided but not filled. The vanity was old, damaged & needs replacing. Mix-matched dining chairs & are uncomfortable to sit on. Holes in the rubber blackout curtains, and no curtain over the kitchen window. Small unit. We were woken by a drunk at 2.49 a.m. along with some other perhaps permanent residents who were very noisy. Not really sure what goes on at this side of the resort but it's not good. Be aware. The hot pools at the resort were enjoyable although you have to walk along the main road to get to them??!!?. The combination fried rice from the restaurant was good. A strange place to stay if you have a dog. You wouldn't mind so much staying in the older/run-down part cos of the dog if you were told that and the nightly fee reflected this, but to be charged extra for having a dog stay is wrong. The whole area around the resort is really dirty. Parts of the resort look like they are under repair. It was just all very strange. Would not stay again.

There was some confusion about our booking but it was rectified by the Manager. The room appeared to have been renovated and was comfortable. The spa pools were our reason for our stay and they did not disappoint. We ate dinner in the restaurant and the food was tasty and the service attentive. Our negative was the noise of a large group of overseas visitors who used the outside spa and made lots of noise loading and unloading vehicles. Lots of loud talking /shouting by this group meant that our sleep was disrupted.

Very friendly and accommodating staff. Very affordable!

It was only an overnight stop so I didn’t use the resort facilities only the room. The room was clean enough but dark and dated with circa 1980 decor and utilities. I did feel safe though which is important to me and it was quiet. It was ok for overnight but I wouldn’t want to stay longer because of the lack of natural light.