Palace de Muro

Very disappointed with the hotel, if you book just checking the photos beware, because it’s not like that, everything is old, on the way to the restaurant (level -1) looks like the ceiling will fall in your head. Bedroom too old, with ants everywhere going trough our baby food. Bathroom was in a terrible condition, poor light, our shower head break in the second day, needing someone come over and fix. Cleaning I don’t think they know what that means, just changing towels and removing the rubbish, you could feel the sea sand in the floor and see how dirt it was. Breakfast and dinner too repetitive, and with little options. Playground for kids not good at all, always close and with some broken toys, poor opening times. It’s impossible to seat in front of the swimming pool in any sun bed, the people put their towels on and leave the there, and sometimes you look over there and there’s just towels seating on the beds 🤡. I supposed have read more comments about that hotel before booking, for a 6 nights hotel over 1000€ it’s not worth it, I’ll have choose another one, so BEWARE with them.

Hotel is dated and tired. Stone facia blown out all over the place. Paint peeling everywhere. Bedside tables didn't have drawers. No console table in room to put stuff on. No way to connect firestick or other device to tv. 3 switches to turn on lights in bathroom. Bath doesn't work, looks like deliberately disabled but no walk in showers to replace. Entertainment poor. We ended up finding better entertainment in Grupotel Maritimo but that was a bit of a walk. May promote itself as 5* but maybe 3* plus. Look for better value for money. There has been a lack of investment here and it is plain to see. Indeed the hotel has just been sold to a Swiss fund who will hopefully restore it to its former glory.

Try to get your money back and choose another hotel!! Try to get your money back and choose another hotel!! Finishing a 2 week vacation at Be Live “Collection” Palace de Muro, supposedly a 5-star hotel. I have stayed in this hotel many times, the first time some ten years ago and it was a very good 5-star hotel and I’m very sad to see what has happened to it… This is, at best, a low-range 4-star hotel (andI'me being very nice), but keeping the 5-star prices and classification. The Hotel The hotel is badly kept and downright dirty. Maintenance is non existing, and they even keep ruptured couches in the reception lobby like that is a normal thing in a 5-star hotel. Housekeeping is clearly understaffed and subpar so don’t expect your room or common places to be clean. Even the pool area is very badly kept. What was once an excellent beachfront hotel is now a very underkept, dirty and neglected 3-star hotel. The location Albeit that is right on top of the beach (which is a definite plus) during 14 of our 15 day vacation the beach was completely filled with algae that even made a sort of “wall” when trying to get in the water. I believe the hotel just does not make any attempt to get it cleaned as this is not a problem in other hotels in the area. The food 3-star quality and I’m being (very) nice. Some food was actually moldy (like the breakfast cheese), and the ham always had a greyish color to it like it had been stored in a fridge for ages. The rest of the food was just thrown onto some plates, badly cooked. If you’re travelling with kids, forget about a kid’s food corner. It does not exist. Pool restaurant is less bad with some well cooked food, but very limited in choice so you get tired of it a few days into your vacation. The room Well... We booked a side sea view suite (2 adults and 1 child) and whe we arrives we we're "upgraded" to a front sea view suite. They only forgot to tell us that this suit did NOT have separate areas and did NOT have an extra bed or even a sofa bed. Our daughter slept in a chaise long with a couple of sheets that was hard and had no conditions whatsoever to accommodate someone sleeping there. The Internet Well, I tried to upload this commentary about 6 times... I guess that sums up Wi-Fi quality here... The Staff Well, a word of appreciation to them, especially the restaurant staff who did try their best to please us. I hope they keep them. When I confronted some of the reception staff with these issues the reply was that the hotel was going to be sold during this winter (a done deal, as it seems) so they just didn’t really care about the place. I think this alone is reason enough for you to rethink coming here… This is my first review EVER but I feel I have a moral obligation to warn other people before they come her.

I can't write well. Incompetent staff and management. Room old worn out. Pool and sunbeds are dirty and very old. The restaurant was unusable, everything was horrible. Food is of poor quality. The pictures speak for themselves.

Externally the hotel looks amazing and on arrival I was really pleased with my choice of hotel. Unfortunately my initial thoughts changed to disappointment as the days went on. It appears to have suffered from a lack of investment and whilst it was probably worthy of a 5 star rating when built, it certainly does not deserve that rating now. The pool area and the dining area both need upgrading. The breakfast was ok but was lacking in both presentation and choice compared with a number of 4 star hotels that I have stayed at in the last year. For me the worst part of my experience was the bedroom and bathroom. The bedroom had no chairs to sit on, just the bed and a hard bench beneath the television which I can only assume was to be used for the storing of one’s luggage. The bathroom and the area immediately outside of the bathroom was dirty as you will see from my photos. There a human hair on the bath surround which remained there during the duration of my stay. The hinge supporting the shower screen was dirty (note there is no walk in shower) as was the lower part of the bathroom door frame. The air vent immediately outside the bathroom was really grubby and unpleasant. Finally I was provided with a one 1 inch square of soap to last the duration of my one week stay, which seemed stingy for a 5 star hotel.

Please check other hotels before you choose something. Please try to find a hotel that offers you the minimum you can accept. Flushing water at toilet and Bad covers is important, and i was dissapointed about this facts. Please See the comments in my review.

The hotel doesn't deserve 5 stars. Looks worn out, the rooms are not renovated. Rooms with partial view of the sea have low standard and the view is really limited and unatractive. The room furnishings are very modest, even the cosmetics set is poor. Visible signs of destruction, damaged shower (its glass window fell out) posing a danger. Cracked tiles, dirt in the hall. Small swimming pool. The advantages include decent food and good location. Overall disappointment.

Really had the most amazing time here, we had an issue with our air con tripping in the room? They instantly moved us and upgraded us to half board. The pool and beach were beautiful Can’t believe how warm the sea was The hotel is very clean will come again

Thank you so much to everyone. The best Hotel in north. Everyone is very Kind, in special Simona. She made a lot of jobs soooo perfect, respectful, friendly, helpful, thank you so much. Hope to see again next year. Thank you so much Mari, Ramon, Belen, Jara, Juan, Viktor, Raul