Hyatt Regency hotel that did not provide the “regency” level accommodations or service. We have stayed in many Hyatt Regency’s through the years and this property did not provide the service or the amenities we expected.
Room was very basic with no toiletries provided- ie,lotion, q tips, cotton balls. Only dispensers of products in shower. Shower water pressure was minimal at best.
Concierge clearly did not have any influence or information regarding good restaurants in the city. We knew more than she did. Taylor was nice but not knowledgeable
TV in room was not able to work with certain channels due to ongoing dispute with cable company in area. There was no communication about this in the room (no letter from GM).
We had to call the engineer to pair the TV with our phone to be able to watch football.
Hair dryer was broken-I texted the front desk for a new one to be sent up multiple times. I was told it would be sent up. Did not receive it for 24 hours and only when I went to the front desk and complained.
Overall, for the price we paid, this hotel did not meet our expectations and we would not stay here in the future.