Hyatt Hotels in New York

The hotel is located at the southernmost end of downtown Manhattan, next to the Hudson River. It is not far from a subway station. The nearest subway station is at the entrance of the museum next to the Wall Street Copper Bull. You can transfer to the subway from the airport. It costs about 100 US dollars to take a taxi or Ulber. The hotel is not far from Wall Street, Hedong Park, the dock to the Statue of Liberty by boat, and the World Trade Center Site. Downstairs from the hotel is the dock of Staten Island. There is a good food supermarket not far away, where you can choose food on site. The room is relatively small, but in a place where land is at a premium in Manhattan, it's okay and the price-performance ratio is relatively high. There is free coffee in the lobby every morning, and the service is good. I arrived very early on the first day, and the waiter asked me to store my luggage. I stayed there for three days. When I left, the black lady at the front desk enthusiastically helped me call a taxi with Ulber, which was a good review.

Room was clean but water machine and went working and the blinds on windows were broken as the handle to close them was missing. Also the amenities changed and they’re not as good as previously no razor or toothbrush in room unlike the Conrad in London

Despite having prepaid for my stay the hotel billed me each day! Advised their representative at the front desk who advised that it was their error and it would be corrected. A week later and no correction!!

It’s not cheap but the room is top clean! Lift is okay, not as bad as some comments said here. I didn’t experience any long waiting time during my 3 nights stay there. My flight departs midnight so I left my luggage there which it’s a good service.

The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They

Hotel was a short walk from Times Square etc but still plenty of amenities nearby. Slight issue on check in but this was resolved promptly. Fabulous art deco style hotel and subway right outside. Penn Station and Madison Square Garden are a stones throw away. Room was smallish, like most but clean and maid service was great. Only had breakfast in the diner on the last day but food was excellent and so quick.