I was checked in in this hotel due to overbooked room in Resident Inn for 3 days. CHECKIN: I was checked in by Memo Rodriguez with a promise that if the overbooked type of room is available, he would call to move me there. - No call over the entire next day. DAY1. I returned to the hotel at night late just to realise ALL MY PERSONAL STUFF WAS GONE, the room was clean. They cleaned the room by mistake, I guess. - First, they said there was no personal items in the room. Really? When I said that I have to report a robbery to the police they started calling managers. - I spent ~1hrs with the staff there to be finally told that Lost&Found was locked until the next day 7am. - I was advised to stay in my dirty clothes overnight. You probably think it is a jock, I thought so too. :-( I was not offered even toothbrush&toothpaste. DAY2: Next morning the staff returned my bag of "non existing items" but all new and clean clothes were GONE, even pajamas, unbelievable. - I contacted another manager Gerardo Saldivar and I was promised to get my clothes back or compensation during a day. - Guess what, no call, nothing. I returned back at night to realise, nothing had been done. They gave me toothpaste and few snacks + water. - I was advised to stay in the hotel in dirty clothes again. They did not even call me to inform that they would not return my clothes in order to buy new clothes. DAY3: I was promised to see the General Manager Issa Arsala but the manager did not come. 3 days 2 hotels had had no General Manager or the manager did not care about the case, it is most likely. - I reported to the police. The hotel has to be run by the police, the police arrived promptly and filed the report in minutes. - I talked to Gerardo again to get another portion of promises and an email in order to contact GM. Conclusion: I see nobody managed to reach GM and they contacted GM over email, me too. Hotline Support is another Story: 1hr to get anybody and the first guy just dropped the call but the second associate made an official complaint.