My family booked Sheesh Mahal and Van Mahal for two nights. After checking in we found that the flush of the first Mahal was having no water. We had to wait for the plumber for half an hour to have it fixed. One particular point to note about the bathroom is that it smelled like moss,very humid and slippery. It was nauseating for my parents to use it. The Jacuzzi bath tub was dirty and to my consternation there were reptiles running around. The room was not luxury either. The desks were dirty at corners and windows had broken supports.The next day at Van Mahal was not good either. The bathroom had moss as well as too much dust between double glazed windows. To our horror,there were fifteen power cuts lasting few minutes within a span of one night right until we checked out.No explanation was provided by any staff to it and they were unapologetic about it.They even changed the high tea location to upper floors without notifying us. We came to know only after reaching the previously allocated location.What gross negligence. Talking about high tea,the snacks they provide are either too much sugary or salty and oily. Adding to this unhealthy food is their traditional snack which invariably is the worst food one can eat primarily due to addition of massive amounts of salt and oil to it. One other thing about Van Mahal is that there is a sitting place in the backyard which is not isolated,which is not disclose on their website . People pass by the access stairs next to it. Besides, it was advertised as a place full of trees. There was only one tree in the backyard. What a marketing hype!.The only thing I liked was that the HK staff was helpful;however, you are as good as the place you offer, which in our opinion was a total let down. This was my first and last time there anyways.