Yi Jiangnan Hotel

When I checked in, they said they would collect a deposit of 500. My room rate was 548 + deposit of 500 = actual payment of 1200. No one explained clearly from beginning to end why the deposit was 548+500=1200. The deposit was to prevent us from spending money in the room so that it would be convenient for us to settle the bill when we check out, which is understandable. But when I entered the room, there was nothing except mineral water. I called and transferred 4 people. One said that this was the charge and asked me to go to Ctrip to check the check-in details myself. The next said that they didn’t know it was a family room. Generally, king-size rooms have them. I said that you couldn’t see the ID cards of the three people I gave when I checked in, and you didn’t see that I booked a family room when you gave me the room. Wasn’t it? The last person who answered the phone said that usually parent-child rooms would have three bottles of Coke and Sprite on the table for free, but you gave them away. I said there was nothing, or you could come and take a look. Then he said it was not necessary. I have never had such a bad stay experience again. There was even an unknown hair next to the toilet. I was speechless. I have to give a bad review. I didn't want this kind of thing to affect my mood for playing on 5/1. But it was too much. Not even a waiter came to explain to me or take any so-called embarrassing actions. I will never stay in such a crappy hotel again!

During the Spring Festival holiday, if there were any issues, we would speak up. The service was quite good, and the waiters in the restaurant were also quite friendly. I really have to mention the cleanliness. We first stayed in a room on the 8th floor, and the smart toilet hadn't been cleaned or disinfected. There was still unflushed urine and napkins in it. Then we moved to a room on the 9th floor, with a separate wet and dry bathroom. There was also unswept dirt in the smart toilet. My wife even found a fingernail clipping on the bed. If departing guests spread infectious diseases, this is irresponsible to the guests staying at the hotel. We should have some conscience. During the Spring Festival holiday, we didn't want to embarrass the hotel or cause any trouble ourselves. We'll just not come next time. A word of advice to the hotel: if you don't address these issues, sooner or later, guests will come to you and demand an explanation. Considering the public platform, I won't post the other photo of the uncleaned smart toilet to avoid negatively impacting the hotel.

The room was very clean, and we arranged to check in when we arrived early.

The hotel has stayed many times and has a high cost performance. There are many seafood restaurants nearby. Parking is also free. Self-driving transportation is very convenient. It is recommended to live in a room on a high floor, it will feel better

The location of the hotel is okay, but the environment and hygiene are average. The interior decoration is old and the wood is old. No towels are provided. The bath towels look like they have been used for a long time. The cleaning is not timely. It usually takes until 4.5 p.m. It was very inconvenient to come for cleaning. There were two novices at the front desk and they couldn't understand anything. The concierge also didn't know anything about it. I walked out to see other hotels around which were pretty good. I won't choose to stay here again. The experience was quite average. Yes, not suitable for young people to travel