Our stay was an extremely disappointing experience, completely unworthy of a ultra-luxury brand positioning.
1. **Poor Breakfast Quality**: The food selection was very limited, offering poor value for money, and generally not meeting our expectations.
2. **Stiff and Indifferent Service**: The staff's attitude was mediocre, like an outsourced team, robotic and procedural, lacking the warmth and attentiveness expected of a high-end hotel.
3. **Serious Room Hazard**: During our stay, a pungent, gasoline-like odor persisted in the room all night, which we endured for two full nights. When we reported the issue to the hotel the next day, a staff member merely sniffed around the room, sprayed some cleaning agent, and offered no substantial inspection, ventilation, or room change solutions. The problem was never resolved. It's hard to imagine Ritz-Carlton's public relations handling something so perfunctory, showing complete disregard for guest safety and experience.
4. **Inconvenient Public Hot Spring Hours**: We planned to use the public hot springs after breakfast, but its morning operating hours coincided perfectly with breakfast. As soon as guests finished their meal, the hot spring entered its cleaning period, making it impossible to use in the morning. The planning completely disregards guest needs.
Considering all these issues, I highly recommend against staying here. We immediately switched hotels.
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