When I was considering to book a room in this hotel, I was in doubt about it because of some negative reviews that I read. Nevertheless, I decided to book even so, and my experience there was GREAT. I, respectfully, think that many negative comments here are unfair, as I’m going to explain while I give my perceptions about the hotel. Overview: Obertraun is a small city (approx. 800 people). The hotel is in front of the lake with a wonderful view. It provides a very helpful free bus pass to the region (Hallstatt etc). The owner is very helpful and kind. It’s a family business run with much care and respect for the guest. Check in: excellent. The time for check in is between 15:00-19:00. The management of the hotel emailed me telling me this and asking me to tell in advance if I would arrive after 19:00 because they would put the keys in a place where I could pick it. I arrived early, and I saw in the entrance of the hotel a key locker where the late guests can just put a code and pick the key. Moreover, when I booked the room in Expedia, there was also a warning about the time to check in. Therefore, it’s just a matter of the guest pay attention and contact in advance. Mr. Meinrad was very kind and attentive in the check in. Staff: I really don’t understand those who complained. The owner of the hotel is extremely kind and helpful. He was always very patient to help to advise the best places to go in the area. His wife was also very kind. It’s very clear how much they care for the hotel and do their best to receive well the guests. I think that guests also need to analyses themselves before complaining about small things and make a storm in a teacup. Location: the hotel is located in Obertraun which is a neighbor city of Hallstatt. It’s very easy to go to Hallstatt from there, and the hotel provides you free public transport in the region (bus). It is also located in front of the lake and the view is gorgeous! Bear in mind that Obertraun has approximately 800 inhabitants, so don’t go expecting to have a coffee in Starbucks etc. Even though, once again, Mr. Meinrad, very kindly, offered to prepare a coffee in the evening while he was there. There is a restaurant (I think the whole city only has two or three) near the hotel. Breakfast: with all do respect, I think some guests when travel become “breakfast Master chefs”. I always say, is the breakfast better or worst compared to the one that you have in your house? The breakfast was good! Juice, coffee, cappuccino, bread, cheese, ham, yogurt etc. If you want to have a five stars Michelin breakfast you need to be willing to pay for that. In this sense, I didn’t have any problem with the breakfast and the restaurant also has a great view of the lake and the mountains. Room: I stayed in a room with a view to the lake. I read that some other for single doesn’t have private bathroom, but it is told on the website. In my case, the room was cozy, and I liked the bed as well. The bathroom had everything ne
130 Reviews