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Explore Guest Reviews of Hotels in Oostzaan

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Van der Valk Hotel Oostzaan - Amsterdam

Van der Valk Hotel Oostzaan - Amsterdam

4.3/538 Reviews
This has to be hands down the MOST DISGUSTING / DIRTY \ DANGEROUS hotel I have had the unpleasure of staying in. May I add I fly around the world & always stay in 4-5 star hotels at bare min I expect them to be clean. Well I had the shock of my life & have since this visit been so mentally scared I can’t rebook any trips atm due to the stress this has caused me! I was actually HORRIFIED to find BLOOD & URINE stains ALL over my mattress & bed yes the bed they expect you as a paying guest to sleep on ! Then I discovered 2 inches thick of dirty dust under the bed (clearly never been cleaned in YEARS) then to add insult to injury there was USED dirty tissues & socks under the bed like it made me feel physically sick! I wouldn’t except this in a 1 start hotel let alone 4 ! I will be sending my photos & complaints to the people who rate these hotels & ask them to come & recheck them ! They should be SHUTDOWN never mind anything eles this is MAJOR HEALTH & safety problem like we are talking about people’s blood & urine how more DISGUSTING can you get. Next problem was they must of thought let’s kill our paying guest as you your staff member clearly was not bothered about a DEADLY bike which I was given to rent which turned out it had no breaks (they both completely failed on me after not long of riding out) these bikes are fast as well being electric so it’s super dangerous ! & when I told the staff once I got back he wasn’t even in the slightest bothered or concerned he was NOT going to get it Checked / fixed he would of happily just gave that bike back out to someone ! I had to make him report it & come & see the breaks for himself before he finally said Il get it checked ! This is the best part people so When I complained to the hotel managers about the DISTURBING state of my room you won’t believe what their response was you can’t make this up! The lady said she sleeps on a DIRTY stained mattress at home & tried to tell me that 2 inches of dusts must of been made by me in 2 nights I stayed there like I actually laughed had I not been so angry ! What sort of thing to say to paying guests is this ? The worse part then was she went on to say we steam clean the mattress when CLEARY they don’t & she was lying hence the DIRTY BLOOD & URNINE stains I WARN you not to stay here the health problems could be serious blood carry’s EVERY viruses know to man HIV included & urine stains stink & will not be pleasant to sleep on I’m in shock after complaining & explaining I was a loyal guest who has actually stayed with them before you would think they would of offered me a full refund no problems they didn’t want to offer me NOTHING at all they barely even said sorry I’m going to have to try & sue them to claim my money back as I won’t leave this & im NEVER staying with any of there brand hotels again I advise you HIGHLY to avoid this hotel I have no other reason to want to waste my time writing this review other than if it saves just one person from stayin

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