Holiday Inn Express & Suites Conway

I have stayed at this Holiday Inn a few times before. Unfortunately this wasn't the best experience. I got a suite because I was bringing my mother. The room was supposed to have a balcony, it didn't and the TV wasn't working. I don't think the TV was the hotels fault but paying more, we expected more. The breakfast wasn't very good either. The room was clean and the staff were nice. I always love the beds at any Holiday Inn. I do think the rooms are overpriced for being behind a Walmart. When the hotel next to it is so much cheaper.

Everything was great, maybe a couple of more towels in the room? The hotel was recently renovated and breakfast was good.

We had a room on the second floor. We had what sounded like a herd of buffalo in the room above us. We waited until after 10:00 to call the front desk only to find out the phone in the room didn't work. We called from cell phone and they said they would take care of it. This went on until approx 1:00 AM and then started again approx 6:30 AM. We were very disappointed in the hotel allowing this behavior. We stay at Holiday Inns regularly, but this will be the last time.

We had a sleepover next door and it was very loud even after calling the office. We were there for a volleyball tournament and had to get up at 5:30. Breakfast was still not ready at 6:45 even though it was supposed to be available at 6:30.

The hotel seemed very new. It was clean with comfortable beds, good pillows and awesome sheets.

The staff were very friendly. We saw a bedbug in our room. Needless to say we left immediately afterwards.

Chakira at the front desk was particularly helpful in locating a room that had very little fragrance. Fragrance triggers asthma in a member of our family. The hot breakfast in the morning featured biscuits/gravy, egg/cheese omelet, vege omelet, bacon, turkey sausage, and pancakes.

The worst check in! I arrived at 3.30pm, was told the room wasn’t ready yet and it would take just about 15 minutes! By 5pm I was so annoyed that I requested a room any room so it was given to me but not the room I requested when I made the reservation 5 weeks before my trip!

From the outside it appears to be a new vibrant hotel, once inside your greeted with subpar remodeling and lackluster service. The rooms are decent, clean and cool, however nothing is built correct likely due too cheap labor. If your just staying one night and moving on, then it's not bad.