Best Five Star Hotels in Palm Desert

I have had better stays at Courtyards than at this JW property. - Really long wait to check in. Was told as an industry guest, we were expected early and our room was currently being cleaned and the front desk would call up to have it rushed to be finished - we waited 3 hours and no one notified us when it was done as promised. - Furniture was scattered and out of place in the room - Elevators consistently not working - Bellmen at the front drive unwilling to help with our armfuls of grocery bags, but would not let us take luggage cart either. - Were told luggage would be rushed up to us- over an hour later had to call and they finally sent someone up but no luggage. Had to come back - Room service delivery just walked into the room without knocking or announcing self - Incredibly poor service at Aquifer by Dylan. Very long wait, no refills on drinks, food took forever, lots of children jumping on shared sofas and no one asking them to stop. - Keys did not work to room. Neither did mobile key. Had to get physical keys redone 3 times. - TV would turn off once an hour. - Very poor customer service at all restaurants and front desk. From rude managers (Martha) to those unwilling to return phone calls when we called about issues. - Pool-side service from Alan was atrocious. Paid for pool chairs and did not even get checked on once an hour. Finally got up and went to sit at a table just so someone would help us. - Breakfast- no one ever came over to our table to tell us what was included with our platinum breakfast so we were charged a full breakfast. Had to ask for someone to send our server over after being given the bill. Incredibly long wait and lots of attitude. - Dirty tables and menus EVERYWHERE. Absolutely disgusting. - Fridge was not working in the room and had to get a replacement the next day after our contents had already spoiled. - Our room was consistently not cleaned. Was asked when we wanted them to come to do a proper clean and we said after 5pm. They showed up before 5 and wouldn’t come back in 10 min after we left for dinner like we had asked. Said they leave at 5:30 so they never cleaned the room, but floor was filled with cleaning carts when we got done with dinner. Since our room was not cleaned the day prior, we again were asked what time we wanted someone to come to the room and we said after 10am. No one ever came until 6:30pm to do turn down service so we again had to turn them away because we’re in the middle of getting ready for dinner. The next day no one came but when we got back from dinner at 9:30pm- someone was doing turndowns and wouldn’t leave. - Last and worst of all- while in nothing but a towel and on the phone with manager Callie- one of the engineers just walked into our room. No knocking, no phone call, just walked right on into the room. My friend was in the shower- I was in the towel and a grown man who we do not know waltzed in like he had a right to be there. This is unforgivable

Located in Palm Desert, Hotel Paseo, Autograph Collection by Marriott is in a shopping district, just a 2-minute walk from The Gardens on El Paseo and a 3-minute drive from McCallum Theatre. This upscale hotel is 1.6 mi (2.5 km) from Living Desert Zoo and Gardens and 1.9 mi (3.1 km) from Palm Desert Aquatic Center.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a 24-hour fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the poolside bar. To-go breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.Make yourself at home in one of the 150 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Very good, the hotel facilities are very complete, washing machine, dishwasher, induction cooker and other appliances needed in daily life are basically there. There are four swimming pools and it is very comfortable.

Embarc has been a family trip destination for years! This time I enjoyed it solo! Same great experience :) The service is amazing. Their staff is willing to lend a helping hand in everything and anything. I will continue to come here for years to come. This was my first time coming on a non-holiday week and it was the best ever! It was peaceful and quiet and a nice change of scenery. The people that come to stay at Embarc are always pleasant and friendly as well. Overall, a place to guarantee a pleasant vacation. Everything you need is in your room, and if you need extra kitchen supplies not equipped in the kitchen, it is just a call away to the front desk...easy! They have supplies stored away to keep sanitized due to covid that you can check out at the front desk, which are fun to pass the time. They have pool table supplies, air hockey, pickle ball, basketball and more. You can also choose which movie to show at their theater (a must do)! Highly recommend this place!!!!

The environment is great! The outside of the house is full of golf courses. The large area is full of Marriott. There are various room types, villas, townhouses, hotels. Originally, I wanted to make a two-bedroom villa. The order was not paid successfully. I changed the single room and the room was large. The sofa bed and balcony, the house is just fine, the blanket in the cupboard is a bit thin. Another 10 o'clock check out is a bit uncomfortable! Such a good environment, I had to turn around after checking out! Remind compatriots: Old American rooms are generally equipped with kitchen heating equipment, go out and prepare a light meal outside, ready to go!

It’s a very beautiful resort. The room was enough room for a family. We had full kitchen to prepare meals for the kids. The patio opened to a nice pond snd golf course. The pools were kept clean and there were plenty of lounge chairs and umbrellas for the guests. We had a great time. 😎👍

Maybe more like a 3.5. First, if you’re looking for clean and comfortable this works. Bed was very comfortable and rooms seem pretty updated. Lots of outlets, including USB, for charging. Staff was nice and helpful. Disappointing: I know food service is limited with COVID, but it is not clear on their website. There is no food here besides the little snack closet thing. Several options nearby including an Applebee’s in the same parking lot if you have low standards. The walls are pretty thin. The stomping above us was pretty loud and we could hear conversations from people in other rooms and on their balconies with our door closed. And the annoying thing is that, when you first enter your room, the TV is on and set to the hotel station. This is whatever, but if you’re next to a room that is vacant, you can hear the music looping every 10 seconds because they leave the TV on super loud. It’s a mild kind of torture.

The staff was very friendly and helpful. Breakfast was fresh and hot each morning. Clean and spacious bedrooms. Kids enjoyed the pool time which was complimented by the not to hot weather. Nice location not far from local stores. Walmart, Costco and restaurants just couple miles away which made it quick fast to grab a bite to eat and get to relaxing.

Booed this as it was the cheapest in the area for coachella. Solo traveller. Have previously stayed in a residence inn in Florida and it was a good experience. Arrival was greeted by a friendly receptionist. Directed to room and given a map and explained all amenities to me and also details about the festival shuttles etc. Room was in block 1 on the ground floor. Nice and big with a double bed and kitchen area. Bathroom was amazing and clean. Very good size. Patio doors lead to a very small patio that overlooked the gold course. Lots of gold buggies drive by all day, bushes surround the room so there’s privacy. Bed was comfy. Clean room. Limited kitchen utensils. No kettle. Pool area was nice and clean. DJ started at 10am for the festival goers which was most of the guests at the hotel. Breakfast was basic but good. Paper plates and plastic forks only. Option to take breakfast away your room too. Staff all really friendly and greet everyone. Overall I would totally recommend this place for coachella or a general stay.

We stayed here for the weekend while going to a nearby hotel function. We arrived late, check-in was seamless, and the staff member was polite and friendly. Arriving late, we entered the room, preped for bed, and turned in for the night. So everything was fine the first night, and from then on, it went downhill. We discovered in the morning the bathroom tub had black mold around the bathtub (see pics). We also noticed that the room had a lot of areas showing significant wear. I reported the tub issue hoping it would be fixed while we were out for the evening. It was not fixed. In addition, when we arrived back, just past midnight, from our evening out, we discovered our A/C was out. The room was quite hot. I called the front desk and was informed that the maintenance person had just left at midnight and nothing could be done to repair it tonight. I was also informed housekeeping had yet to clean all their empty rooms, so they did not have a room we could move to. The front desk clerk did offer to waive the night's charge and a fan. She brought the fan to the room promptly. We both had a horrible night's sleep. The room was so hot I could not get comfortable and ended up staying up the entire night. My wife woke up in a sweat several times but got a few hours of restless sleep. If we had discovered the A/C being out earlier in the evening, we would have moved to another hotel. The bottom line, this hotel is sorely understaffed and has been for quite some time. Throughout the hotel, in the elevators, walkways, fitness room, our room, etc., there are many signs that routine maintenance is lacking. The staff is doing their best to make things right, and I sincerely thank them. The problem is with management; management needs to get on the ball and do what is necessary to attract the staff needed to keep this hotel up to the Hilton standards.