Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jan 1, 2026
unsweetenedharibo
I had a wonderful end-of-year stay at Chalet Ivy Weiss. Everything was great – the beds and food were excellent, the spa was comfortable, and the staff were incredibly welcoming. They even helped me book transportation to and from the hotel. I'd definitely stay here again next time I'm skiing.
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Price per night from:€185
Posted on Dec 30, 2024
N Yip
This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:€354
Posted on May 28, 2026
Guest UserI was looking forward to my stay in Setsu Niseko but I feel disappointed with their breakfast.
Maybe it’s green season, breakfast choices is based on Ala carte and very limited to same menu; kids have to eat the same thing everyday, no other choice.
Parking: no complimentary parking for hotel guest, you have to pay JPY2000/day.
Pro: room is spacious, onsen is good, hotel is very clean!
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Price per night from:€175
Posted on Jun 5, 2026|Deluxe Twin Room With Cypress Onsen View Bath - Non-Smoking
duhjerrellStayed here for 2 nights, experience was near perfect. Service and food were fantastic. Would highly recommend this to my friends and family and come back again.
Pros:
- Food, service was nothing short of exceptional. From the moment you step in, you’re treated like they want you there.
- Hotel provides a free shuttle van to the Lake Toya fireworks which occurs daily. Works well for those who don’t drive.
- Lounge, mini-arcades available for guests at the second floor.
- There are 22 rooms in the hotel in total. Its small size is its selling point, as attention to guests can be kept high.
Cons:
- Meal options were similar on both days, though the kitchen did try to vary it. Would be good if more variety can be included for guests staying > 1 night.
- Smart TV option was lacking. If the hotel can upgrade their TV to a smart one, in-room experience would be better.
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Price per night from:€239
Posted on Apr 8, 2026
Ying, Stacey
The staff at Park Hyatt are incredibly attentive and thoughtful. The front desk ladies are not only beautiful but also very meticulous and considerate, especially kind and warm towards children. This time, I'd like to extend a special thanks to the hotel's reservations department for taking care of a returning guest like me by promptly upgrading our room, which made our trip incredibly comfortable and enjoyable. The hotel's ski valet is a major reason why we ski here; it saves so much effort when you're tired from skiing. Last year, I remember there were enthusiastic staff members who helped with putting on and taking off ski boots; it seems that service isn't available this year. It would be even better if it were! 😄 Thank you! 🙏
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Price per night from:€242
Posted on May 12, 2026
Guest UserThis hotel is located on a hilltop, offering fantastic views of both the lake and the sea. We stayed in a lake-view room this time and even caught a fireworks display at night, though they were a bit small. The sunrise in the morning was absolutely beautiful, with a very tranquil lake. While the hotel is a bit older, the amenities and service are still top-notch. I really love this hotel.
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Price per night from:€209
Posted on Apr 21, 2026|Deluxe Family Twin
Guest UserOur group of four occupied a single room to facilitate conversation. While the room was somewhat compact for four beds, the breakfast offered was excellent with a wide variety of choices. The counter staff were proficient in English, and the hotel provided English television programming, unlike other establishments. The staff consistently demonstrated courtesy and friendliness, and were highly capable of addressing our inquiries.
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Price per night from:€80
Posted on Mar 24, 2025|Japanese Western Style Room Non-smoking
Viktoriia KWe had a wonderful stay at Niseko Grand Hotel! My friend and I truly enjoyed our time there. One of the highlights was definitely the hotel's own hot springs — absolutely amazing. There are both female-only and mixed-gender areas, which was a great option to have.
The staff was incredibly friendly and always eager to help with anything we needed. Their hospitality really made us feel welcome. In fact, staying here felt more like being at a countryside residence than at a hotel — warm, peaceful, and cozy, just like home. We would definitely stay here again if we return to Niseko — and we hope we will!
We stayed in a traditional Japanese-style room, which made the experience even more special. Yukata and yuami (bathing suit) were also provided.
The hotel also offers free shuttle buses to the ski slopes regularly, which made it super convenient for us to enjoy the mountains. On the day of our departure, the hotel’s driver kindly took us to the nearest train station.
Another standout was the hotel’s restaurant. Breakfast was included in our stay, and we also chose to have dinner there a few times. Every dish we tried was delicious and beautifully prepared. The buffet offered a wide variety of both Asian and Western cuisine, and the selection was impressive for both breakfast and dinner.
We also tried eating out at a couple of other restaurants in Niseko, but we both agreed that the hotel’s restaurant was by far the best for us.
Highly recommend this place!
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Price per night from:€41
Posted on Apr 8, 2026
Micksuva
We had a wonderful stay at your property in Niseko. Everything exceeded our expectations. The accommodation was very clean, comfortable, and beautifully maintained.
We especially appreciated the thoughtful complimentary snacks and refreshments that were prepared for us. It was such a lovely touch and made us feel truly welcomed.
Thank you for the excellent hospitality. We would absolutely love to stay here again in the future.
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Price per night from:€99
Posted on Mar 3, 2026|Deluxe Suite With Tatami
NabellachanceWe stayed at Niseko Towers and overall had a mixed experience.
The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out.
One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays.
However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience.
In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.
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Price per night from:€61