We spent 1 night at this property on our way to the gulf. We picked a Holiday Inn Express because typically they are consistent and conveniently located by the interstate. We had no dreams of Four Seasons style accommodations – we just wanted a simple, clean room. Traveling during the corona virus pandemic, we were pleased to see that the front desk had plexiglass barriers and the staff were wearing masks. In our room there was a note referencing the pandemic and the additional cleaning activities that were being used. However, the conditions of the room did not reflect even basic cleanliness. The pull out desk-top was sticky and filthy. I cleaned it with hot water and a washcloth from the bath and then sprayed it down with disinfectant. The bathroom mirror was spotted with what looked like tooth paste spit. When I turned on the wall mounted bed side light sconce, I could see the mounting brackets had thick dust on them – they had not been dusted within the last week – probably longer. When I spoke of these issues with the desk clerk on check out – she did not even look up at me. When I was done, she looked up from the computer screen and said “I’m listening…” as if the issues I mentioned were insufficient to cause concern. My response was “Isn’t that enough?”. She reviewed our reservation and noted that we were reward program members and said, “I can give you 5,000 points”. At no time did she apologize for the condition of the room, indicate she would share the information with management or give any indication that she cared at all. When I mentioned that there was no coffee in the café at 8:30 am, she did react – so I guess they do have some standards. We will never choose this property again
Very Good
88 Reviews