WoodSpring Suites Houston 288 South Medical Center

My family and I chose this establishment because of the easy location and extended stay rates. We came to Houston for the livestock show. The overall room was ok, it slanted down as you went towards the heads of the beds which meant when you laid down the bed slanted head low feet higher. There was a family above us that was extremely loud allowing their child/children to run around during later hours of the evening. That was kind of remedied but it still happened. The cleanliness was ok. It has definitely been lived in and no updates have been done. Minor things could be done to help with the overall feel of the room, paint over worn marks, clean up scuffs on floors and walls, and even air fresheners to help with slight odor. It is extremely convenient to have a small kitchenette in the room especially when traveling for a week away with family to help curb food expenses. I would ask for extra blankets in the room but everything else was just fine for what we were staying for.

Pictures lied about the room, beds are super uncomfortable and shower head was dirty and broken

Beware!!! On the second day my truck was broken into. I worked nights so it was 11:30 in the morning hour. Broad daylight. It’s a nice facility, relatively new. Great lighting and apparent cameras. Clean room. Mostly permanent residents. Feels like government housing. If you’re a working person with tools keep away!!! Someone is waiting and watching. I told the manager under the circumstances I would have to cut my trip short. She still refused to cancel my stay and charged me the full amount. Stating no refunds. I thought I was going to save some money because of the decent nightly rate. Wrong! Ended up over a thousand with repairs and theft of tools. Unfortunate all the way around. Stay clear of this place unless you’re part of the tribe. Outsiders beware. Someone’s looking to take advantage of you. Seriously.

Roaches in my room. 💩 stains on the sheets. I tried to ask for clean sheets but there is never anyone at the front desk. Working girls in front of the hotel. I stayed for a week and when I asked for clean towels on day 3, I was told to bring my old towels down to the front desk and there would be a $10 charge. I have never slept on such an uncomfortable mattress. If it weren’t for the roaches, I woukd have slept on the floor.

Room cleaning did not meet expectations of cleanliness. Poor housekeeping and evidence of customer stay before us was evident. Room also had roaches

Our stay was very comfortable and everyone was very nice.

Most horrible experience I’ve ever had at a hotel. I came to spend the night for one night while I was displaced from my home and I arrived at 730pm. And it is now 9:36 pm and I have yet to be given a room. Another guest waited 4 hours for clean laundry. Definitely not my expectation of this place. Will never return or recommend.

Staff was very nice and accommodating. Room was very clean. Elevator and halls kept clean.

First of all, I do understand that it’s a low-budget hotel, so you get what you pay for. The only thing that makes this place an extended stay is the availability of stovetop burners and a full-size fridge. The internet is very weak. I stayed for four weeks and was working remotely in agony every day. I paid $20 for the internet and had a lot of issues. The staff is careless. I called them many times regarding the internet not working, and they stated they would contact support, but nobody reached out. Guests get only two rolls of toilet paper for their entire stay. No tissues. There was only one tiny soap bar in the bathroom. You only get your towels and linen replaced once every two weeks, or you pay $3 to replace them early. Supposedly, the rooms are cleaned every two weeks. My two-week anniversary was on a Saturday; I called for cleaning, and the guest service told me they don’t clean on Saturday; then I called on Monday, and they said the 3rd floor gets cleaned on Wednesdays; then I called on Wednesday they said they have to clean checkouts first, and that’s the last I heard from them. I stayed there for four weeks, and the room wasn’t cleaned once. The elevator always stinks because there are more dogs than people in the building, I mean giant dogs. The only positive thing is that parking was almost always available for me in front of the building. American consumers are the most ill-treated in the world; I wish people would leave honest reviews.